SumUp Reviews in October 2026: User Ratings, Pros & Cons

Quick response

Date of experience: June 01, 2024

Good service.

Good service.

Wouldn’t deal with sumup

Wouldn’t deal with sumup, they withhold funds even when verified they still are so slow to payout, waited 8 days for funds to land in bank when they used to payout daily during week. Really poor service

Disgrace of a company

Disgrace of a company, i am a restaurant owner and have been waiting 9 days for funds. I never get a straight answer, how can they withhold funds that I need to run my business. I have had to lodge a complaint with the ombudsman, this has happened to 12 other businesses locally also. I can safely say I would never use Sum Up again gangsters.

Terminal stopped working after not…

Terminal stopped working after not having been used for a year. As others have experienced, device holds charge but software is blocked due to safety features to prevent theft or something. No warranty anymore so support just says to buy a new one. I've deleted my account instead. Will not use again.

Great service so far

Great service so far. The card reader was cheap, works brilliantly and it’s so simple even I can understand the tech! I’ve had no issues processing payments and transferring from my business account into to my own personal bank account - it’s instant. Great app and card reader.

Device failed after 3 uses!!

Had the same problem as others. My Sumup Air device had not been used in 10 months, I checked on it periodically during that period, and it held its charge OK, not losing as much as I thought it would. Kept it safely in a drawer, went to use it today and fully charge it ready for the first use of the year, and an error message appeared stating to get in touch and Sumup would send me a brand new device. Spoke to Jason on webchat and he advised emailing their support team, which I did. Turns ...

Awful company, awful devices

Awful company. Im a self employed window cleaner and had 1 customer who wanted to pay by card, so thought it was worthwhile getting a sumup card reader. Worked perfect the 1st time I used it, and then stored it at home in a cupboard before I needed it again. Fast forward a year when I returned to the same customer. Charged up the reader, and got an error code. Called customer service, unit has apparently died, It's past the 1 year warranty, and I'd need to pay full price, about £35(?) for a ...

Very happy perfect for my small…

Very happy perfect for my small business Mobile app brilliant Receive payments through my iPhone from my customers makes it so convenient and easy.

replaced card machine when it died, but only after an initial bad review on here, just goes to show leaving bad reviews gets you better customer service

Card machine died an initially I was blown off by them about a replacement but after leaving a bad review on here I got a much more satisfactory outcome so I have taken this review from a 1 star back to a 5 star as the lady I chatted yo Rosie did a great job to resolve my issues getting a new card machine on the same exact tariff rate as I had always been on, when initially I felt the company was trying to utilise my existing machine dying to try and force me to buy a brand new machine with ...