SumUp Reviews in November 2026: User Ratings, Pros & Cons

So far so good

I have read many reviews about sumup and also about other card payment companies. To be honest there are negative reviews about every card payments company. And if I was to go by the reviews I wouldn't have used any card payment company. Nonetheless I wanted to offer my customers the opportunity to pay by card. Vast majority of my customers pay by cash but the odd one has asked to use card and I didn't want to turn any customer away. So after researching all companies I decided to go with ...

Great service at a great price - Highly recommend.

I ordered my machine from a third party (Staples) as it was actually cheaper and would arrive faster than direct. It was fully charged out of the box and work like a charm in the middle of a field (Carboot). I also liked that the nicely designed app works just like a fully fledged POS system and can be linked to a receipt printer and log cash transactions. I haven't used it on a daily basis, but I have not doubt it would be just as smooth! If your considering SumUp and are put off by some ...

Straightforward and easy to use

Really happy with SumUp and my experience so far. Found it really easy to set up and straightforward to take payments. Would recommend.

A straightforward and efficient method …

A straightforward and efficient method of taking payment from clients. If you know how to use a Smartphone, you will have no problem whatsoever with using the SumUp app. Aside from ease of use, the card reader saves precious time and effort with accounting, which makes it well worth the cost.

Great product and easy to use

A great product, easy to use and set up, affordable transaction fees and I am very pleased I bought this to take payments from my clients. Makes life so much easier!

So far very good experience with this …

So far very good experience with this payment gateway.

Bad customer service

There is no customer service. I bought the card reader and less than 30 minutes after was canceling the purchase because I soon found out how bad the customer service is. There's no phone number. I sent an email to the Portuguese website and got some lousy answer from Brazil saying that I used an unregistered email, which is a lie. Finally got an answer from Italy and managed to talk on the phone. The people from Italy were helpful. I will keep the reader for now and will see how things ...

Up and running within 5 minutes

Okay so I decided to review this fabulous little device and I am totally impressed, LOVE IT. It will be really handy for my events when people turn up with large notes and no change. At least I can offer another way to pay and just use it as and when I need to. As a small business owner its perfect. Cant beat the transaction rate and I bought it whilst its on offer at just £19 plus vat. Within 5 minutes I had it out of the box , made a transaction and sent a receipt via text and email. I ...

took payment then said business not suitable

waste of time, they take your payment first then ask further questions, then say your business is not suitable, i got the card machine then had to arrange the return of it, a week ago, and still waiting for my refund. in the end i went to iZettle, they asked all they had to and then approved my business before taking payment, now i have a card machine that i can use.