SumUp Reviews in November 2026: User Ratings, Pros & Cons

Great service and easy to use

Date of experience: January 18, 2018

Works great for me with no monthly fee

Works great for me with no monthly fee. Use it ten times in a day then not for 3 weeks. You only pay when you use the reader and the payments appear very quickly.

great product

great product, great helpdesk support.

Highly recommend this service

Highly recommend this service , quick , easy , good communication

Great service , efficient and great fee structure.

Great service . We at Manmane Ltd of used their services for nearly two years now and it's card reader is efficient and well received by customers. Thank you Sumup , keep up the great work 👍

Excellent service - issues for some customers with product

Excellent service. Only had to make one support call which was dealt with straight away, they understood exactly, explained possible solutions and allowed me to fix the problem which was nothing to do with SumUp anyway! I can do everything I need to with SumUp so it is a perfect choice for me and most other people find it a great new technology. The only small issue however is that a number of customers have great difficulty using the card reader; to the point where more than one has given ...

Fantastic service with rapid payment …

Fantastic service with rapid payment into our account

Easy to use

Easy to use, good customer experience, cost about .02p in the £. Excellent company to do business with. We are a small business which have seen the benefits of taking card payments immediately.

Perfect Payment Solution for Small Businesses

I'm a mobile photographer and the SumUp system is awesome. I've used it for several mobile studios and it's been rock solid. Lowest swipe fees In the business and I've always received payments within 5 days. I originally had a PayPal here reader and it was terrible, no display, clunky app and high fees. Really don't understand all of the negative comments. I just rang support because I had an issue connecting the reader to my new phone. I was connected to an agent immediately and up and ...

So far so good

I have read many reviews about sumup and also about other card payment companies. To be honest there are negative reviews about every card payments company. And if I was to go by the reviews I wouldn't have used any card payment company. Nonetheless I wanted to offer my customers the opportunity to pay by card. Vast majority of my customers pay by cash but the odd one has asked to use card and I didn't want to turn any customer away. So after researching all companies I decided to go with ...