SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Easy to use and very customizable

What do you like best? Very easy to use. Perfect entry level CRM What do you dislike? Outlook plugin is unreliable. Looks very outdated Recommendations to others considering the product: Great CRM, but no Salesforce What problems are you solving with the product? What benefits have you realized? The main benefits I get from this software was the ability to keep my contacts all in one place. It was excellent in scheduling tasks, creating contacts and assigning tasks.

Great CRM solution for management of customers record and meetings.

What do you like best? Sugar CRM is the most demand-able software in market these days. It supports in accurate account management for sales related works. This tool is handling sales automation as well as marketing automation. It can also manage customer relationship requirements. I am using it daily for customization and automation. Without this tool my works are totally incomplete. It has various features like sales automation, marketing management, call center automation and many ...

Good easy CRM

What do you like best? its a pretty easy transition coming from a company that was previously using salesforce. What do you dislike? I dont know if it was just our company but sugar constantly went down at certain times during the day. What problems are you solving with the product? What benefits have you realized? sugar is a good easy crm software to keep up with new and existing customers. benefits are that sugar shows the dashboard and is customizable.

Helpful

What do you like best? It was very helpful in regards to our marketing strategy and widening that and giving accessibility to customers What do you dislike? Not knowing about it sooner as it has been impactful What problems are you solving with the product? What benefits have you realized? We reach more customers

A great CRM for the more pro user

What do you like best? I like Sugar because its so easy to use and has a lot of out of the box function, its so simple to set up and get going with What do you dislike? I dont like how theirs not a lot customisation to the UI What problems are you solving with the product? What benefits have you realized? SugarSell helped me set up my leads and support cases

Does the job, but there are better options out there.

What do you like best? Allows you to keep up to date with pipeline and to store large amounts of CRM across an enterprise level business. What do you dislike? The UI is unfriendly and outdated. The data fields are confusing and it seems to take forever to do anything within the platform. Recommendations to others considering the product: Go for something with a more friendly and intuitive UI. There are better options out there. What problems are you solving with the ...

Sugar used for medical sales

What do you like best? Sugar, when used properly, does have the potential to create a lot of great data and link accounts/products in ways to truly help you analyze your territory. Its a fairly customizable platform that displays what you want where you want. What do you dislike? The system does have its fair number of glitches. I oftentimes have trouble filtering my searches or have to reload the page when it freezes or isn't responding. Also compared to what I have seen on ...

Excellent product

What do you like best? Ease of use on laptop and mobile application What do you dislike? The mobile app doesn’t offer all the same features as full version but it’s close. What problems are you solving with the product? What benefits have you realized? Sugar keeps me wicked organized. I like the reminders as well as all the sections to keep everyone looped in.

A solution that can fix your needs and speak you language

What do you like best? Ease of personalisation and intergration to other systems What do you dislike? Weakness of the reporting tool for layouts, stacking (3 group bys) Recommendations to others considering the product: Deploy in bit size and involve your super users in growing the solution What problems are you solving with the product? What benefits have you realized? We track our stores and competition around then to see it's impact as well as plan new store ...

Efficient sales software but clunky.

What do you like best? I enjoy how easy it is to track calls and accounts, and it directly syncs with my other CRM software my company uses. It makes it easier for customer service to stay in touch with my accounts, and less redundant questions being asked. On top of that, I have found that it's useful to have all my information readily available for audits with companies that I deal with. What do you dislike? Outdated and clunky software at times. In addition, not everything syncs ...