SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Most trusted and customizable CRM - Sugar Sell

What do you like best? Our Sales Department really likes Sugar Sell as it helps in improving our sales process and achieving goals. It is a very flexible and reliable solution that is adapted to handle our organization data and can be easily customized as per organization needs. Customized reports are a very powerful feature in Sugar Sell and provide very helpful insight and reports. It helps in mapping each individual customer journey and sending them customer satisfactory survey from ...

Simple and effective CRM

What do you like best? Sugar Sell is extremely flexible and efficient CRM that is capable of capturing useful data that is important to our organization. It helps us in tracking leads, managing customers and tracking interaction with our customers. It improves the interaction process with other internal departments in the organizations. Sugar Sell helps us in interacting and communicating with our customers in a professional way and improve relations with customers. What do you ...

Extremely flexible, easy to use and ability to customize the reporting

What do you like best? I have worked with SugarCRM for many clients and it is a cost-effective solution as compared to its competitors like Salesforce and it has essentially all of the features of salesforce and more at a lower price. This solution is extremely flexible, easy to use and ability to customize the reporting. It helps us to track all of our interactions with our clients and allow us to monitor the entire sales funnel. It is easily integrated with emails, so users get an ...

Sugar CRM

What do you like best? This product is a good product for tracking data and plans and making joint groups for projects. You can assign specific things to people and everyone can see the various status of the project and who is doing what. It makes teamwork easier. What do you dislike? It can be a bit clunky and you can get lost if you don't follow a project the right way or if you can't remember a name. Some assignments can be made to you but if you are not on the primary project ...

Powerful and effective CRM - Sugar Sell

What do you like best? Sugar Sell is the most basic and advanced tool in some scenarios such as sales account management, tracking leads, tracking of vendor products and marketing automation. We can easily customize Sugar CRM modules as per our needs to achieve better functionality and results for the organization. It helps us in tracking communication and interaction with our customers and gives us an overview with advance details. It is a very reliable service and is easily accessible ...

Simple, easy and navigable tool - not that sophisticated however.

What do you like best? Sugar is very easy to get to grips with. The basic functionality can be worked out pretty quickly. What do you dislike? The plugins aren't particular good for a salesperson - archiving emails, tracking leads, targets etc is hard. Recommendations to others considering the product: If you don't need a lot - it's perfect. What problems are you solving with the product? What benefits have you realized? Tracking sales for the year and monthly pipelines.

A good software but UI could be improved.

What do you like best? The most helpful thing about sugar CRM is to fetch the data and leads. What do you dislike? The most adviceable thing to improve for the sugar CRM is there UI. What problems are you solving with the product? What benefits have you realized? Not much really

Tracking everything in organization with Sugar Sell

What do you like best? Sugar Sell is the most advance CRM that helps us in tracking leads, manage sales account and send marketing emails to our customers. Sugar Sell can be easily customized as per our company's needs and can help us in achieving better results and grow our business. It helps us in maintaining customers' journeys and sales records. We can easily track all our interactions with our customers. What do you dislike? Duplicate entries are a regular issue in Sugar Sell ...

Easy to create automated business processes with highly customizable reports data.

What do you like best? Overall I had a great experience with Sugar Sell. It is well suited for sales management, leads tracking and customer management. It is so simple to use and provides us the ability to customize as per company needs and provide very responsive customer support that allows our team to use the product efficiently. It has a simple user interface and very user-friendly also keeps our customers data and information secure in the cloud. Sugar Sell can easily create ...

Tracking sales and lead with SugarCRM

What do you like best? SugarCRM is the best solution for managing sales account and lead management. It is a very flexible and cost-effective tool and has helped us in managing clients ranging from 3 to 100 CRM users. It helps in covering whole customer life cycle and helps in improving our customer experience and tracking leads. It is a fully packed CRM that helps us to manage marketing automation, clients' journey and managing sales. What do you dislike? Whenever a new version ...