SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Sugar Sell helped me increase sales through effective communication with my clients

What do you like best? I love the very bodies of sugar and how many acts I can take in it. It also functions for several departments; accounting, marketing, administration, customer events, client services, office manager, etc What do you dislike? The software uses a lot of memory when producing reports and speeds the down the system and even sometimes crashes the program Recommendations to others considering the product: I will really suggest selling sugar because it's a ...

CRM Simplified

What do you like best? Getting started in a giffy with a full fledge CRM has not been so easy, Sugar changed that experience by making it is quick and easy to explore the functionalities at a attractive price. Plus, the module concept in Sugar makes it flexible to configure features quickly. What do you dislike? Turn around time for new feature implementation from Sugar has to be improved. Recommendations to others considering the product: Good CRM software to get ...

ease of use, yet able to customize

What do you like best? I love that I was able to create custom reports and views. While keeping everything in one place What do you dislike? Really don't have anything negative to say. What problems are you solving with the product? What benefits have you realized? I have always had great customer service when I have needed it. I

Like it but needs to improve to Love it

What do you like best? The price is still the biggest selling point. What do you dislike? The user experience of the portal could be further improved. Also, it feels like too much white space is on the portal screens What problems are you solving with the product? What benefits have you realized? We have brought the entire quoting process into Sugar and have also customized SugarCRM to build-out contracts based on the products

SugarCRM is very good but lacks local support in Brazil.

What do you like best? Its has all the features (maybe even more) than Salesforce.com but it is more affordable. What do you dislike? Lack of local support. Same difficulties and costs associated w/Salesforce for integrating into legacy systems. What problems are you solving with the product? What benefits have you realized? Budgetary and time restrictions for hiring local consultant for intregration project (obviously this is not Sugar´s fault).

I didn't realise SugarCRM had changed to Sugar Sell

What do you like best? Opportunities module - we use it to keep track of potential jobs What do you dislike? Needs more flexibility in the back end of customisation What problems are you solving with the product? What benefits have you realized? Back end gets cluttered - things are named wrong but this cannot be changed

Professional tool to get the job done - Sugar Sell

What do you like best? Sugar Sell is an extremely flexible CRM solution that can be easily customized and provides very robust reporting. It efficiently manages our customer's data and helps in tracking leads, manage customers and track interaction progress of interaction with customers. Sugar Sell is easily accessible and I can easily access Sugar Sell via its IOS application and perform operations. What do you dislike? Sometimes while performing heavy tasks the tool becomes very ...

Most Flexible and easy to use CRM - Sugar Sell

What do you like best? Sugar Sell really makes it easy for us to track leads, sales account and manage customer accounts. The tool is extremely flexible and is capable of performing large data operations and complex tasks. We can easily create tasks and associate them with almost anything in the Sugar Sell system and set reminders for the tasks to easily follow up with the customers. The email automation feature is one of a very powerful feature of Sugar Sell that helps in sending email ...

User friendly, Intuitive and fully customizable CRM solution

What do you like best? This SugarCRM system is well utilized by the entire organization team. It is a cloud-based software that allows us to customize if we require to add extra functions in it. It can easily organize our contact and accounts that help larger department stay in touch. It is one of the cost-effective solution and available to be self-hosted also. This CRM is being used across the whole organization in the sales, marketing and support team. This CRM software is easy to use ...

Best CRM software with fully customizable dashboard and intuitive in navigation

What do you like best? SugarCRM is greatly helpful in sales department that aid both sales and the marketing department to identify products of interest to a varios type of customers. It is easy to learn and easily record a wide variety of information. It help us to track prospects communication and the various sales level of business opportunities for our company. It has a fully customizable dashboard and very intuitive in navigation. I had experience with many other CRM software like ...