SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

My business runs on SugarCRM

What do you like best? SugarCRM is very flexible, and user friendly to customize. I have the cloud based service on the SugarCRM server, and response time is very fast, and up-time is 99.99%. What do you dislike? Latest upgrade to 7.8 is not as visually appealing or simple as the previous version 6.7. Works pretty much the same as far as I can tell. Recommendations to others considering the product: Someone needs to learn SugarCRM inside the company. You do not want to pay ...

Works well as a CRM. But not great.

What do you like best? Cost is on the less expensive side. It also seems to hit most of the necessary elements - has some integration capabilities into back-end systems, allows you to track quotes, opportunities, contacts. What do you dislike? As a preface to these comments I'm reminded of the mantra "you get what you pay for". This CRM doesn't play nice when you run it in two separate windows (not just multiple tabs), there are always obvious bugs after new releases, and some ...

SugarCRM Review

What do you like best? It is very easy to Import and Export via excel. It is easy to track what each user is doing. What do you dislike? I dislike the that there are many limitations when building reports. I also feel as if the Sugar Support Portal gives mixed answers depending on who replies. Its not possible to report on emails sent by user which would be a huge upgrade to the system. Recommendations to others considering the product: Look around at all CRMs and choose ...

Flexible platform for complicated requirements

What do you like best? Easy to customise with the right delivery team - there is nothing that Sugar cannot do. What do you dislike? Becoming bloated with unnecessary functionality and pricing creeping up, plus restrictions on what is allowed in the Cloud means we may have to consider going to On-Prem. Upgrade safe code is not being preserved with Cloud upgrades in Quotes module. What problems are you solving with the product? What benefits have you realized? Single source ...

A solution that can fix your needs and speak you language

What do you like best? Ease of personalisation and intergration to other systems What do you dislike? Weakness of the reporting tool for layouts, stacking (3 group bys) Recommendations to others considering the product: Deploy in bit size and involve your super users in growing the solution What problems are you solving with the product? What benefits have you realized? We track our stores and competition around then to see it's impact as well as plan new store ...

Sugar has been a great tool for my team and I

What do you like best? Sugar allows us to monitor all of our leads and affords us the customization to personalize our system to fit our needs in a relatively easy manner. What do you dislike? There is a bit of a learning curve on database structuring however once it is understood it easily is applied across the whole system What problems are you solving with the product? What benefits have you realized? We no longer have leads falling through the cracks and there is just a ...

Not My Favorite CRM

What do you like best? Outlook integration is useful and easy to use. What do you dislike? When moving down from accounts to contacts and then back again, it takes you to the full account search page, rather than back to the account you had accessed. VERY annoying, and it does this with any drill down function. Recommendations to others considering the product: See notes above What problems are you solving with the product? What benefits have you realized? Keeping ...

Flexible, customizable solution

What do you like best? It is a highly flexible solution that can be customized for many different needs and use cases. What do you dislike? The user experience is a bit bland and could use a face lift. What problems are you solving with the product? What benefits have you realized? Tracking cases to ensure follow up and complete resolution.

It has the greatest support team

PROS & CONS What are the best aspects of this product? It helped my company identify the Key's sale metric status and the areas that cause low performance. Patterns of data from previous work are also identified so it gives you a much more comprehensive output. This way we can quickly develop a plan of action that'll work well for our business. We've been using this application for years now and it has only proven to be very useful. What aspects are problematic or could work better? ...

Open source and easy to use, good ability to customize the reporting.

What do you like best? SugarCRM is the best among the customer relationship management (CRM). SugarCRM is presently exclusive programming utilized by organizations all things considered. Advertisers and client experience experts likewise use SugarCRM. It helps to take the company growth to the next level. It deals with sales force automation, marketing campaigns, customer support, Social CRM, and reporting. What do you dislike? For making customization one should know coding. ...