SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Sugar changed the way we do business

What do you like best? Sugar helped integrate multiple software programs into our instance. The open source concept helped us build out to our needs. What do you dislike? It takes time getting used to the new upgrade, but they are constantly evolving which is helpful What problems are you solving with the product? What benefits have you realized? Project management and document storage

Great tool for Salesforce Automation

What do you like best? One of the best tools to manage your salesforce. What do you dislike? Speed of the application can be approved a little. What problems are you solving with the product? What benefits have you realized? Tracking and automating processes

Capable and Complete CRM Platform

What do you like best? Highly customizable within the platform. Once you know the language, easy to customize nearly every part of the experience without breaking the system. What do you dislike? Would like to see more options in reporting and/or better documentation. Recommendations to others considering the product: Lean on their managed services - they know the product inside and out. We worked with Mary and she was fantastic! If she didnt know something, she found out ...

This is robust but slow CRM. You can see the full data sheet but it's really long.

What do you like best? I liked how relational the database of contact information was when I was setting up a new file or retrieving an existing user file to make a prospect call list from. It was really easy to find all the contact details as well as to see the notes and past history related to each contact posted in the user files. The data flowed very well and was all on one page and you didn't have to move around too much to see the information you wanted to know about each client. ...

Good SMB CRM with some scalability & integrations

What do you like best? The integration with other systems seems solid and doesn't have any issues. The interface is pretty easy to use. Whenever issues occur, the support/IT team at Sugar is very responsive and get things fixed fast. Uptime of the system is good. What do you dislike? Some functionality isn't customizable or doesn't always make sense, like lead workflows. The options for lead workflows are vast, but being able to apply some but not all is not an option, making ...

I use this for my business and I'm very satisfied

PROS & CONS What are the best aspects of this product? It is very flexible and user-friendly. It also has a response time of up to 99.99%, making it a very satisfying tool for my business. What aspects are problematic or could work better? The upgraded UI is not as appealing as the old one. They could improve on the current UI. What specific problems in your company were solved by this product? It helps us pass the information seamlessly from Sugar CRM to our accounting system. ...

It's a superb tool that my team loves

PROS & CONS What are the best aspects of this product? Sugar CRM helps us monitor leads and customize everything. This makes it easier for us to meet the needs of our system. What aspects are problematic or could work better? It can be a bit hard to learn how to use it, but once you get the hang of it, it becomes easier. What specific problems in your company were solved by this product? We became more transparent as we can see and track everything from the get-go. Are you a ...

Bringing it together: Best customer service.

What do you like best? Sugar CRM is a great discovery tool which helps your company to identify their Key's sale metrics status, help to unveils all causes of less performance or lacking points. It explore and identify, compare patterns of data with current and History in past. It quickly identify the root cause of problems and opportunities to develop plan of action. CRM helps to give real time data and very helpful to identify historical trends, Compare your current and past ...

Easy to use and customize reports

PROS & CONS What are the best aspects of this product? It is a great CRM. I can customize it according to the needs of my business. Because of Sugar CRM, my company was able to take it to the next level. All its features and reports are very helpful in the success of my business. I simply love it. What aspects are problematic or could work better? You have to have a little knowledge of coding to customize it. I also can't auto-log for upcoming and incoming calls. It also can be a ...

It is a very flexible tool

PROS & CONS What are the best aspects of this product? It is customizable and convenient. I can say that there's nothing this application can't do. What aspects are problematic or could work better? It offers very limited functions when you're not on premium. It is also pricey to avail of the premium plan. The upgraded safe code is also not saved. What specific problems in your company were solved by this product? It is our source of data across different systems. It also ...