SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Android of the CRM world

What do you like best? highly customizable for different business use cases. It offers out of the box solutions through their workflow function but can be extended using scripts/ logichooks for seasoned developers. What do you dislike? occassional kickouts, deployment of solution is not as streamlined compared to other CRM solution -- but is acceptable. Recommendations to others considering the product A great alternative if you feel that the leading CRM cost too much. With the ...

A great CRM when it comes to doing self-hosting for an SQL/Windows stack.

PROS & CONS What are the best aspects of this product? SugarCRM can be highly customized. It has the option for self-hosting. You don't see such option in other platforms. We get to sync information from our ERP and other software via SQL database access. What aspects are problematic or could work better? Solid support. Certain improvements take a long while to roll out. For instance, there have been structural problems in terms of authentication which pushes a user to be logged ...

Easy to configure, works on Mobile

A robust software with customizations for keeping track of relationships.

PROS & CONS What are the best aspects of this product? The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications when it comes to tackling sales. There wouldn't be any restrictions for our CRM system to keep up. In the same manner, reporting levels within Sugar offers us the ability in seeing our sales funnel from a wide range of angles. What aspects are problematic or could work better? It's missing a direct link with ...

A platform offering flexibility and robust functionality.

PROS & CONS What are the best aspects of this product? I like several things with SugarCRM. First off, it's internet-based. Customizing fields is simple in capturing data. UI is highly intuitive. SugarCRM's customizations makes it all the more flexible. What aspects are problematic or could work better? Nothing much to hate. But there are some things to consider. For instance, not all of the modules are uniformly set. Some of them are still from the older version. What specific ...

Main Characteristics of SugarCRM.

What do you like best? It is an excellent and efficient business management application that serves in the areas of commercial management, marketing and customer service, it can be classified as a powerful tool to facilitate management decision making. With SugarCRM, customer management can be significantly improved in three main areas of the value chain: Automation of the activities of the commercial team, control of marketing activities, analysis related to the results of the ...

Sugar Review

What do you like best? Ability to create filters & reports to get to the information you are looking for. What do you dislike? Conversion process does not work properly at times causing duplicate accounts to be created or causing a contact to be created that is not attached to an account. Searching for accounts/contacts is cumberson due to the fact that you have to type the name exactly as it is in Sugar. I know less is better in the search field and will increase the possibility of ...

A very nice platform!

What do you like best? As an end user I enjoy how quickly I can log a call or meeting whether that is through the web or the mobile app. What do you dislike? Wish that it would automatically archive email from all my customers all the time. Recommendations to others considering the product Give it a trial. The price is right for small to medium businesses. My suggestion is to spend more time interviewing and finding a nice fit for a SugarCRM reseller or partner. They will make or ...

CRM Developer and Manager; Built Sugar from the ground up.

What do you like best? Flexibility; Logic Hooks are a life saver. What do you dislike? Sometimes laggy - Can be difficult to understand completely. Recommendations to others considering the product Great system with some of the best Support in the world. One of the reasons we stayed with Sugar after the first month of headaches was because Support team is an incredible group of people. They go right into your system, make clones of your instance and test functionality / bugs. They ...

Very useful CRM

What do you like best? Flexibility – integrate SugarCRM with a wide variety of third-party applications. This software also offers a myriad of add-ons which makes it the perfect CRM solution for small and large businesses alike. It is also important to note that the platform is built on open-source applications. This means that it is easier to customize SugarCRM compared to many similar products in the market. ​ Project Management – manage projects effectively by keeping track of ...