SugarCRM Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Excellent product

What do you like best? I like it because Sugar is a complete CRM platform that consolidates all the critical marketing, sales and service information, and is a powerful application that will help you repeat and automate your best practices. Sugar easily integrates with any application in your environment and offers all this value through a modern user experience that can be personalized by each individual in your business and is optimized for use in the devices of those individuals who ...

Not my favorite CRM, but not the worst

What do you like best? To be honest, there is not a whole lot I love about Sugar. But I will say, as a sales rep, it's very easy to see who each account belongs to and who has touched it last. What do you dislike? There have been times where I have saved pretty high level contacts in Sugar, and I go back the next day to call that person and the contact is still in there, but the contact information is no longer there. Not really easy to task out your day with Sugar. Not easy to search ...

SugarCRM in ABATel and AirAA

What do you like best? Scalable, open source , anything can be changed. easy to implement with voip systems and billing systems, can print invoices, can alongside voip put caller id on screen and automatically create ticket What do you dislike? too flat, not so graphically attractive, so its harder to show it to managers, but functionality is great Recommendations to others considering the product Great tool, really good easy to implement and easy for administrators What business ...

SugarCRM works great!

What do you like best? The best part of SugarCRM is that it is highly customizable. There are also a lot of third-party integrations. What do you dislike? A con of SugarCRM is that there is a minimum 10 user limit. It may restrain budget. Recommendations to others considering the product This helps with CRM and API. Ease of use What business problems are you solving with the product? What benefits have you realized? SugarCRM is a powerful CRM that businesses can make their own, ...

Excellent Community CRM

What do you like best? The tool is intuitive and very easy to use, there is the option to use the cloud in a private server or use the software tool as a service. It has a variety of modules to carry out the management of clients, such as sales, marketing campaigns, opportunities, potential customers, everything related to meetings and appointments to be carried out by sales executives, among others. What do you dislike? It can take some time to get used to how to use it and there have ...

SugarCRM

What do you like best? I like that it can be customized to fit the needs of the user base. There seems to be a lot of flexibility with the customization available. What do you dislike? I haven't had many issues. My main issue has been with some of the search features, but I believe that was due to the learning curve rather than to how it was set up. What business problems are you solving with the product? What benefits have you realized? I primarily use Sugar to run reports and ...

Sugar

What do you like best? It is easy to use. Gets the job done. Meets bare minimum. What do you dislike? Seems primitive. Is not as advanced as Salesforce. Recommendations to others considering the product It isn't the most advanced but good if you're on a budget. What business problems are you solving with the product? What benefits have you realized? Maintain clientele. (Sales to providers organize and graph out sales targets.

Sugar

What do you like best? It is easy to use. Gets the job done. Meets bare minimum. What do you dislike? Seems primitive. Is not as advanced as Salesforce. Recommendations to others considering the product It isn't the most advanced but good if you're on a budget. What business problems are you solving with the product? What benefits have you realized? Maintain clientele. (Sales to providers

Perfect CRM for business

What do you like best? We have been using SugarCRM since 1 year and we really loved how it has helped us in growing our business. It's so easy to operate, we can even customize it according to our needs. What do you dislike? SugarCRM interface is little bit old fashioned, It's like outdated compared to other CRM. However we really loved SugarCRM. What business problems are you solving with the product? What benefits have you realized? SugarCRM has helped us in improving our ...

A good CRM that can be customized easily.

What do you like best? I love how easy it is to customize the system to fit your company's individual needs. The tool is fairly simple to use and I like the reporting functions. It's easy to pull data from the system into reports that can be exported to Excel for deeper analysis. The workflow functions are easy to manage and create. What do you dislike? You are not able to create reports and workflows from within the mobile app and it takes some time to get used to how to use it. ...