SugarCRM Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Excellent tool!

What do you like best? The best part about SugarCRM is how customizable the software is, even for someone like myself who doesn't have a background in development. Tracking activities and results as well as where I stand against quota is very helpful. The dashboard tool is also useful it lets you know up to the minute how you are performing against your quota for the week/month/quarter. What do you dislike? It can be complicated to learn and understand the functionality. What ...

Load Time and Saving Incorrectly

What do you like best? The thing that I like best about Sugar CRM would be the ability to create your own dashboard and customize it the way you want. What do you dislike? When you are going to save something, it takes extremely long to save cancellation notifications, or calls. This inhibits the ability to work efficiently, as you have to wait for it to save, and when it does, it sometimes saves the item multiple times. Recommendations to others considering the product: If you are ...

SugarCRM platform.

What do you like best? I and my team we have used SugarCRM software for more than 4 years and its the best software our organization has ever used, I like several elements in SugarCRM software. First,this software has improved sales force automation within my organization therefore putting our level of sales at the top. Second, through SugarCRM software we have established social collaboration between users to customers as well as customers with department. Also it has SugarCRM software ...

Good bit of opensource kit

What do you like best? Opensource, self hosted, easy to import and export in multiple formats What do you dislike? Design could be improved, mobile app needs improvement What problems are you solving with the product? What benefits have you realized? Used it to reduce cost of sales crm

SugarCRM is the sweetest tool for customer relationship management

What do you like best? Storing customer info in one place is what i like most about SugarCRM. Availability of wide array of CRM features in one place. I also like that SugarCRM has a short learning curve which doesn't require third-party intervention. What do you dislike? I have nothing to dislike about, SugarCRM, it suits all my needs. Recommendations to others considering the product: I would recommend SugarCRM for storing all contact info in one place. What problems are ...

Customer Relatioship Management at its top notch with SugarCRM

What do you like best? I like that SugarCRM has all Salesforce automation features in one place and on top of that, it has other features that makes it a complete app like email marketing plus reporting and analytics features. SugarCRM is highly customizable, which makes it to meet lots of needs and suits any department once cuatomized accordlingly. What do you dislike? Sometimes it can be a bit hard to customize SugarCRM, mainly when there no technical support. Recommendations ...

A CRM with great flexibility and custom options

What do you like best? I really like the report function that is easily customizable and allows monitoring and tracking of the team's performance. In addition, you can also export the report results to spreadsheets for further analysis. The next amazing feature of this platform is its control panels. They are one of the most important parts of the platform and one of the simplest tools. Using SugarCRM does not require any coding skills. We largely just drag and drop items. What do you ...

My company uses Sugar to keep tracking of all Dealerships that we are working with.

What do you like best? I am able to change the status of each dealership that i am working with, along with contacts to keep track of who is my contact for each store. also keeping notes on each store. What do you dislike? I really haven't found much to dislike about it.. I wish it was easier to create/manage dashboards- as it is a little confusing but other than that, there is really not much. What problems are you solving with the product? What benefits have you realized? It ...

SugarCRM is our Main Source for Tracking Customer Comments and Complaints

What do you like best? We have been using Sugar CRM for the past three years with great success. We are able to input customer data, track complaints, see comments, and track accountability for a specific case and client. It is fast and easy to use and create a seamless database for consolidating our customers and their cases. What do you dislike? I have nothing to complain about with SugarCRM. It does what it is supposed to do and does so very easily. Recommendations to others ...

Sugar CRM makes sales even more sweeter.

What do you like best? It enables us to do sales force automations, marketing campaigns, collaboration and customer support in a very efficient and affordable manner. It also helps us to create extraordinary customer relationships. It is very innovative and efficient software. It is easy to use. It has commendable interface. What do you dislike? It work efficiently and is quite affordable. I think there is nothing to dislike about SugarCRM. Recommendations to others considering the ...