SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Excellent to manage the sales of any type of company.

What do you like best? It has a large amount of sales tools and tools to track potential customers. The management of reports is very complete and is completely customizable. What do you dislike? The case management tools should be improved. I have noticed certain failures in those functions. Recommendations to others considering the product: It is a fairly complete tool with some reporting functions that has been very helpful to manage the sales of my company. It has a good price. ...

Sugar CRM offers Versatile Tools for business

What do you like best? SugarCRM has grown into an exhaustive CRM package that can handle any function this reviewer has ever needed. Yet it is simple to remove unneeded components so you're left with only what you will use. What do you dislike? Requires manually removing components that are are not needed. Recommendations to others considering the product: Make the commitment... sugar crm is a good decision What problems are you solving with the product? What benefits have you ...

Always buggy although very intuitive

What do you like best? The ability to generate and make your own reporting based on custom metrics and pre-generated reporting. Many functionalities and integrations are available. Very detailed parameters What do you dislike? Very laggy and slow. Updating is tedious I hear. The search features are not intelligent. Searching is not straightforward you really need to know what youre searching for to hone in on it. Doing simple things can become tedious if you do not know the most ...

SUGARCRM PLATFORM.

What do you like best? All companies desires great software's to enhance productivity regime.SugarCRM software is an amazing platform and I like several elements in this software. First, Sugarcrm software has greatly improved social collaboration of my team organization to deliver a more quality products to our customers. Secondly, it's a great tool in customization of all organization strategies to fit to customers needs as well as desires. Also this software has enhanced integration ...

As sweet as Sugar ;)

What do you like best? Apart from being able to make sugar related puns, everything about it. It's a VERY easy CRM to use and as a new hire straight out of college it was great to be able to get a grasp of the technology on the first day. It does have a few bugs but most tech does so I wouldn't hold it against it. What do you dislike? The search functionality is flawed at the best of times. You can add a lead, work on a contact then close out and come back only for it to tell you that ...

An excellent software

What do you like best? Helps improve efficiency and increase productivity across an organisation/Enterprise What do you dislike? The platform has a chain of units that one has to follow and hence achieve a nice results.lt then requires alot of llitrucy. Recommendations to others considering the product: It is a platform necessary to any company with many employees and a wide range of clients to meet.This platform helps in managing time and improving productivity What problems are ...

Accomplishes the basics, but surprisingly difficult to navigate.

What do you like best? SugarCRM has quite a few excellent functions that allow me to setup detailed funnels and attach notes/files to each account. What do you dislike? There is very little that SugarCRM has to offer in terms of user-friendly experience. I found that, more often than not, I was forced to do extra busy work to get reports in the format I needed due to the system's lack of compatibility with our other programs. Recommendations to others considering the product: It is ...

Best crm for real estate

What do you like best? I used Sugarcrm for payment and contact management. it is very helpful tool to integrate payment gateway, accounting application easily, and has user friendly interface What do you dislike? No doubt SugarCRM is the best tool for real estate industries. It has best features but as my personal concern about it. The price of per user per month is too expensive to small businesses. What problems are you solving with the product? What benefits have you realized? ...

Good CRM Tool

What do you like best? Ease of use. Organization and detail in reports. What do you dislike? Consistency across other platforms including mobile. What problems are you solving with the product? What benefits have you realized? Successful forecasting of current deals I am working for this and future quarters. Capability to add comments to organize and inform others on the team on steps to closure.

User friendly programs

What do you like best? I wasn’t that advances using the program but I like how many features it had on the software so that it’s user friendly at work What do you dislike? It’s relatively new to my company so I wasn’t able to take advantage of all it offered. Recommendations to others considering the product: More training options available What problems are you solving with the product? What benefits have you realized? I like that all of our employees use this software so ...