SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Versatile with Room to Grow

What do you like best? The easy report features and the ability to quickly click between the account level & contact level. What do you dislike? The system has been timing out lately. (500 server error What problems are you solving with the product? What benefits have you realized? Reporting! We had significant issues with the integrity of the report data in our previous CRM. Sugar has been great for creating and running various reports, whether a one-off report or a daily report.

Major improvement from our previous CRM.

What do you like best? The modules and tabs are easy to use and there's a lot of opportunity to customize. What do you dislike? There are a few things that required additional programming because they didn't fit our needs. Recommendations to others considering the product: Take the time to learn the system and you'll love it. What problems are you solving with the product? What benefits have you realized? We're cleaning up our database, generating tons of reports, and ...

Clean And Smooth CRM

What do you like best? How seamlessly my outlook and sugar can talk with each other. What do you dislike? The way the my calls is organized. It doesnt give you alerts when you need to make calls. What problems are you solving with the product? What benefits have you realized? A great way to keep up with clients and leave notes. I aleays know where I left off with them our last conversation.

Sugar is a valuable CRM for a software company that requires customer subscription keycodes

What do you like best? Sugar has allowed us to quickly search for what we need in our database vs our old CRM. We also love the Collabspot liason tool for Gmail/Sugar. We can quickly input customer details right from Gmail. What do you dislike? When Collabspot acts up or Sugar slows down intermittently we find that to be very frustrating. It also costs quite a bit to customize Recommendations to others considering the product: compare the flexibility of Sugar VS other CRMS such as ...

Affordable, easy to use CRM

What do you like best? Sugar is affordable and has a lot of the same functionality that I had in Salesforce but for significantly less money. What do you dislike? The report set ups can be a little confusing and require a little time to get familiar with the set up. What problems are you solving with the product? What benefits have you realized? SugarCRM allows us sales staff to follow up on opportunities and leads in an easy to use system. It also allows us to send off custom ...

Good for what we use it for

What do you like best? I like that our sales team can track their customer contacts easily and create opportunities to track for new customers. Our customer service team can track issues easily the API is simple to use and allows us to integrate some things into our other systems. What do you dislike? I personally dislike the user interface. It is a bit clunky and very outdated in design. Sometimes it feels like I'm working in Excel 4.0 again. Recommendations to others considering the ...

Great for B2B, okay for B2C.

What do you like best? Being able to make changes to the format of our system, cell types, etc... What do you dislike? It's difficult to program unless you're a programmer. What problems are you solving with the product? What benefits have you realized? Hoping to better track sales opportunities and prevent potential jobs from being forgotten over time. So far, our benefits have been in distributing leads to our salespeople and making sure those leads are followed up with in a ...

A bit clunky

What do you like best? It gets the job done, and it's mostly stable. Once you get used to it, it works as expected. What do you dislike? It usually seems slow and awkward, and it's often not very intuitive to user. Requires paying for an administrator license. What problems are you solving with the product? What benefits have you realized? Managing tech support and inventory

we use sugar for our crm

What do you like best? its very simple to use, you do not need to be a genius to work on it. What do you dislike? i have used salesforce before and it barely compares in terms of efficiency. Recommendations to others considering the product: Very simple to use and if you have employees that are computer illiterate then this is the crm for you. What problems are you solving with the product? What benefits have you realized? business wise we are pretty much just consulting and ...

SugarCRM is indispensable when handling leads

What do you like best? It has document storage, and an internal chat integration that is really practical. SugarCRM allows you to track the interactions of our contacts, and also allows you to import them and export them completely free. It has tools for prospecting contacts. What do you dislike? Its system of calendars and reminders is really confusing because of the user interface. It does not offer the possibility of integrating to social networks, or generating and evaluating ...