SugarCRM Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Highly Customizable CRM / Best for the Technologically Saavy

What do you like best? SugarCRM offers users the ability to customize the CRM for their own organization. The Admin panel offers a great deal of customization for most people with a modicum of technical knowledge, but if you are more familiar with coding then you can change the source code to achieve greater customization and use the API for additional integration with other systems. What do you dislike? Although the training is excellent it is either geared toward people will very ...

Clean And Smooth CRM

What do you like best? How seamlessly my outlook and sugar can talk with each other. What do you dislike? The way the my calls is organized. It doesnt give you alerts when you need to make calls. What problems are you solving with the product? What benefits have you realized? A great way to keep up with clients and leave notes. I aleays know where I left off with them our last conversation.

Greatest CRM i've tried. And it's free.

What do you like best? Easy setup, powerful tools. There's nothing to long for and everything to have. Great for customization, great for having a complete overview and even greater for collaboration, in a customer/sales capacity. This is the one to get! What do you dislike? Theres a little bit for everyone! users, powerusers and administrators. The only downside is, though it's easy to set up, and is packed with powerful tools, it can take a bit of time finding them and getting the ...

Great for B2B, okay for B2C.

What do you like best? Being able to make changes to the format of our system, cell types, etc... What do you dislike? It's difficult to program unless you're a programmer. What problems are you solving with the product? What benefits have you realized? Hoping to better track sales opportunities and prevent potential jobs from being forgotten over time. So far, our benefits have been in distributing leads to our salespeople and making sure those leads are followed up with in a ...

Sugar is a valuable CRM for a software company that requires customer subscription keycodes

What do you like best? Sugar has allowed us to quickly search for what we need in our database vs our old CRM. We also love the Collabspot liason tool for Gmail/Sugar. We can quickly input customer details right from Gmail. What do you dislike? When Collabspot acts up or Sugar slows down intermittently we find that to be very frustrating. It also costs quite a bit to customize Recommendations to others considering the product: compare the flexibility of Sugar VS other CRMS such as ...

we use sugar for our crm

What do you like best? its very simple to use, you do not need to be a genius to work on it. What do you dislike? i have used salesforce before and it barely compares in terms of efficiency. Recommendations to others considering the product: Very simple to use and if you have employees that are computer illiterate then this is the crm for you. What problems are you solving with the product? What benefits have you realized? business wise we are pretty much just consulting and ...

Major improvement from our previous CRM.

What do you like best? The modules and tabs are easy to use and there's a lot of opportunity to customize. What do you dislike? There are a few things that required additional programming because they didn't fit our needs. Recommendations to others considering the product: Take the time to learn the system and you'll love it. What problems are you solving with the product? What benefits have you realized? We're cleaning up our database, generating tons of reports, and ...

Versatile with Room to Grow

What do you like best? The easy report features and the ability to quickly click between the account level & contact level. What do you dislike? The system has been timing out lately. (500 server error What problems are you solving with the product? What benefits have you realized? Reporting! We had significant issues with the integrity of the report data in our previous CRM. Sugar has been great for creating and running various reports, whether a one-off report or a daily report.

Overall really great program - very easy to use

What do you like best? I like how you are able to look into the opportunity with all of the information and there are different ways to track your contact with that particular opp. As well as setting reminders of when to follow-up What do you dislike? - I wish when you mark a meeting as cancelled or no show it goes away from your dashboard. Right now it stays on your dashboard looking like you haven't complete the requested task _ I would like for there to be a way if you havent ...

SugarCRM is indispensable when handling leads

What do you like best? It has document storage, and an internal chat integration that is really practical. SugarCRM allows you to track the interactions of our contacts, and also allows you to import them and export them completely free. It has tools for prospecting contacts. What do you dislike? Its system of calendars and reminders is really confusing because of the user interface. It does not offer the possibility of integrating to social networks, or generating and evaluating ...