SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

sugarcrm professional

What do you like best? it seems to be user friendly and the graphs and report outputs are concise What do you dislike? its backend feels clunky records commonly are corrupted and need to be removed Recommendations to others considering the product: make sure you want cloud based or on premises both have different features What problems are you solving with the product? What benefits have you realized? oppportunites are handled well and efficiently.

System use

What do you like best? It has a nice layout and I like the customer service line for Enterprise users. What do you dislike? There have been several times there are system errors or the system is down for a few minutes. The only explanation from Sugar CS is that there is something wrong with the server. The system is not nearly as user-friendly as Salesforce. It's harder to make changes and there are not as many vendors for doing customization. The vendors that we have worked with have ...

I think that sugar is the best at what it's made for

What do you like best? I like how easy it is (once set up to add and edit things. Our company uses Sugar in the marketing and sales dept. in order to track sales, opportunities and keep projects organized. Which means that our logs/entries are forever changing because things need updated. It's extremely easy to jump on and just make the edits and update. We have it linked to Slack (our internal messaging system and when we update an opportunity, it sends out a message to the whole company ...

Great!

What do you like best? Excellent CRM, very customizable and we are able to integrate it with other programs. What do you dislike? Sometimes I find it challenging to get the integrations to work without some more indepth IT knowledge. What problems are you solving with the product? What benefits have you realized? able to track leads and populate our sales funnel

Simple to customise once you learn how to navigate

What do you like best? Dashboards are a great way to help people understand the value of business intelligence. What do you dislike? Not all of the modules work in the same way, for example, not being able to mass import to the quotes module, or the lack of sidecar in the documents module. Out of the box dashlets don't provide drill through data so have to create custom reports every time. What problems are you solving with the product? What benefits have you realized? Understanding ...

SugarCRMI project management

What do you like best? Project Management with categories and filters are gret to use What do you dislike? Interface can be more good which can be more user friednly Recommendations to others considering the product: Yes i can recommend yes it is good product What problems are you solving with the product? What benefits have you realized? Project management for clients servicing projects

Customised Fund Management Software Use

What do you like best? SugarCRM's ability to be customised has allowed it to be tailored specifically to our requirements, both in terms of usage and with regards to regulations that must be followed during the course of our work. What do you dislike? The reporting feature in SugarCRM is limited in how the data within the system can be represented. Although more complex reports can be written in SQL, the inability to easily lay them out limits their usefulness for users who are not ...

Highly Customizable CRM / Best for the Technologically Saavy

What do you like best? SugarCRM offers users the ability to customize the CRM for their own organization. The Admin panel offers a great deal of customization for most people with a modicum of technical knowledge, but if you are more familiar with coding then you can change the source code to achieve greater customization and use the API for additional integration with other systems. What do you dislike? Although the training is excellent it is either geared toward people will very ...

Greatest CRM i've tried. And it's free.

What do you like best? Easy setup, powerful tools. There's nothing to long for and everything to have. Great for customization, great for having a complete overview and even greater for collaboration, in a customer/sales capacity. This is the one to get! What do you dislike? Theres a little bit for everyone! users, powerusers and administrators. The only downside is, though it's easy to set up, and is packed with powerful tools, it can take a bit of time finding them and getting the ...

Overall really great program - very easy to use

What do you like best? I like how you are able to look into the opportunity with all of the information and there are different ways to track your contact with that particular opp. As well as setting reminders of when to follow-up What do you dislike? - I wish when you mark a meeting as cancelled or no show it goes away from your dashboard. Right now it stays on your dashboard looking like you haven't complete the requested task _ I would like for there to be a way if you havent ...