SugarCRM Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Decent CRM System

What do you like best? The best things about Sugar (in theory are the ways to integrate with email and putting together lists. The lead scores generated with the integration with Act-On are also helpful. What do you dislike? We got Sugar to use in conjunction with Act-On...but the integrate doesn't really work. The lists don't carry over like they're supposed to. The lists are difficult to put together and edit. The function of filters is not very intuitive. What problems are you ...

Overall this is my first CRM experience and i have enjoyed it

What do you like best? I think the best experience is that you can edit a majority of the items and customize it to your liking. like that you can use the mobile version which is friendly love the business card reader i like the fact how you can set timelines on pretty much every subject to filter this What do you dislike? 1. it needs to be faster when you edit something 2. instead of clicking on the drop down to edit something you should be able to just click in the box ...

I think that sugar is the best at what it's made for

What do you like best? I like how easy it is (once set up to add and edit things. Our company uses Sugar in the marketing and sales dept. in order to track sales, opportunities and keep projects organized. Which means that our logs/entries are forever changing because things need updated. It's extremely easy to jump on and just make the edits and update. We have it linked to Slack (our internal messaging system and when we update an opportunity, it sends out a message to the whole company ...

Simple to customise once you learn how to navigate

What do you like best? Dashboards are a great way to help people understand the value of business intelligence. What do you dislike? Not all of the modules work in the same way, for example, not being able to mass import to the quotes module, or the lack of sidecar in the documents module. Out of the box dashlets don't provide drill through data so have to create custom reports every time. What problems are you solving with the product? What benefits have you realized? Understanding ...

SugarCRMI project management

What do you like best? Project Management with categories and filters are gret to use What do you dislike? Interface can be more good which can be more user friednly Recommendations to others considering the product: Yes i can recommend yes it is good product What problems are you solving with the product? What benefits have you realized? Project management for clients servicing projects

Customised Fund Management Software Use

What do you like best? SugarCRM's ability to be customised has allowed it to be tailored specifically to our requirements, both in terms of usage and with regards to regulations that must be followed during the course of our work. What do you dislike? The reporting feature in SugarCRM is limited in how the data within the system can be represented. Although more complex reports can be written in SQL, the inability to easily lay them out limits their usefulness for users who are not ...

Great!

What do you like best? Excellent CRM, very customizable and we are able to integrate it with other programs. What do you dislike? Sometimes I find it challenging to get the integrations to work without some more indepth IT knowledge. What problems are you solving with the product? What benefits have you realized? able to track leads and populate our sales funnel

Affordable, easy to use CRM

What do you like best? Sugar is affordable and has a lot of the same functionality that I had in Salesforce but for significantly less money. What do you dislike? The report set ups can be a little confusing and require a little time to get familiar with the set up. What problems are you solving with the product? What benefits have you realized? SugarCRM allows us sales staff to follow up on opportunities and leads in an easy to use system. It also allows us to send off custom ...

A bit clunky

What do you like best? It gets the job done, and it's mostly stable. Once you get used to it, it works as expected. What do you dislike? It usually seems slow and awkward, and it's often not very intuitive to user. Requires paying for an administrator license. What problems are you solving with the product? What benefits have you realized? Managing tech support and inventory

Good for what we use it for

What do you like best? I like that our sales team can track their customer contacts easily and create opportunities to track for new customers. Our customer service team can track issues easily the API is simple to use and allows us to integrate some things into our other systems. What do you dislike? I personally dislike the user interface. It is a bit clunky and very outdated in design. Sometimes it feels like I'm working in Excel 4.0 again. Recommendations to others considering the ...