SugarCRM Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

a good option for managing the relationship and communication with customers.

What do you like best? It is an excellent tool to effectively track customer data, in addition you can keep track of transactions and thus achieve a practical monitoring of all data thus improving communication are customers. What do you dislike? its learning curve can be a bit complex to handle, since it has some functions that are a bit difficult to handle but after using it a few days you manage to handle it in the best way. What problems are you solving with the product? What ...

SugarCRM has been game changing for our business

What do you like best? SugarCRM is simple to use from a user perspective and an administrative perspective. As the administrator, it's very easy to configure to our business processes. As our processes change, it's easy to make changes in SugarCRM. The price of licences is fair. The mobile app is excellent. It's easy to set roles and permissions. The reports are easy to use (once you learn it. Dashboards are effective and easy to setup. What do you dislike? SugarCRM could do a better ...

SugarCRM is perfect for us

What do you like best? The software is very customizable, reports are easy to build, and the platform contains tools for sales, marketing, and support teams. We appreciate the intuitive interface and ability to easily query information. What do you dislike? Updates can be very difficult - custom fields are not always retained, often resulting in long delays between installing the updates. Some of our users also find the Reports to be cumbersome and not intuitive. Recommendations to ...

LAMP administration

What do you like best? THAT PROVIDES MARKET INTELLIGENCE TO COMPANIES THAT NEED TO HAVE A COMPLETE VISION OF THE CUSTOMER THIS IS FOR THOSE WHO WORK IN SALES What do you dislike? It has good performance and many features, so it does not present any problem What problems are you solving with the product? What benefits have you realized? It can be used without paying user licenses and is suitable for small and medium size organizations. It has excellent features and maintains a very ...

System use

What do you like best? It has a nice layout and I like the customer service line for Enterprise users. What do you dislike? There have been several times there are system errors or the system is down for a few minutes. The only explanation from Sugar CS is that there is something wrong with the server. The system is not nearly as user-friendly as Salesforce. It's harder to make changes and there are not as many vendors for doing customization. The vendors that we have worked with have ...

Excellent customer service

What do you like best? Answers to our request are provided quickly What do you dislike? Nothing so far because I have only used a few accounts features and the customer portal What problems are you solving with the product? What benefits have you realized? I am helping users who find issues in the system

SugarCRM is a great tool

What do you like best? Easy to adapt to our needs (feilds, layout, Sugar support team answer quickly, lots of documentation available What do you dislike? Some functionalities would help in the Leads module, but Sugar team added this in the cases What problems are you solving with the product? What benefits have you realized? Better documentation of the relation with our customers

sugarcrm professional

What do you like best? it seems to be user friendly and the graphs and report outputs are concise What do you dislike? its backend feels clunky records commonly are corrupted and need to be removed Recommendations to others considering the product: make sure you want cloud based or on premises both have different features What problems are you solving with the product? What benefits have you realized? oppportunites are handled well and efficiently.

SugarCRM The best !

What do you like best? server administration , licenses installation What do you dislike? Office integration, Studio and Worklow manager Recommendations to others considering the product: arCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. What problems are you solving with the product? What benefits have you realized? CRM ++

All In One CRM Software

What do you like best? Locating cases is very easy in order to assist clients. Also, I like the fact that you can receive reminders about tickets via email. What do you dislike? Its difficult to customize. I have too much items i.e. drop downs which I do not use but cannot remove. Recommendations to others considering the product: Great product. Easily customizable by admin. What problems are you solving with the product? What benefits have you realized? Expediting our clients ...