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Sugar Sell has firmly established itself as a highly flexible and robust CRM solution, catering to both small businesses and large enterprises. Users consistently highlight its extraordinary customization capabilities, allowing companies to tailor the platform to their unique business needs. The reporting and workflow automation features are frequently praised ...Read more
Highly customizable platform with flexibility to meet varied business needs and processes, including in-house module additions and comprehensive workflow automation.
Robust reporting capabilities, providing insightful data analysis for decision-making and improved performance tracking.
Easy to use and navigate with a clean user interface, resulting in a shorter learning curve for new users.
Excellent customer support and partner network for implementation, ensuring smooth onboarding and issue resolution.
Performance issues like slowness during updates, file downloads, and report generation, causing delays in workflows.
Limited reporting flexibility in certain scenarios, necessitating additional customization or workarounds.
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Showing 161-170 out of 297
05/15/19
Great Experience
What do you like best? SugarCRM provides a great user interface. Easy to manage customers data. Support experience is good. What do you dislike? Few functionalities are not working properly which are required. These should be removed in the upgrades but still no success. What problems are you solving with the product? What benefits have you realized? From sales prospective it is great to have such CRM where we can manage whole data, even if look back after years.
05/15/19
a good option for managing the relationship and communication with customers.
What do you like best? It is an excellent tool to effectively track customer data, in addition you can keep track of transactions and thus achieve a practical monitoring of all data thus improving communication are customers. What do you dislike? its learning curve can be a bit complex to handle, since it has some functions that are a bit difficult to handle but after using it a few days you manage to handle it in the best way. What problems are you solving with the product? What ...
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05/14/19
Excellent customer service
What do you like best? Answers to our request are provided quickly What do you dislike? Nothing so far because I have only used a few accounts features and the customer portal What problems are you solving with the product? What benefits have you realized? I am helping users who find issues in the system
05/14/19
SugarCRM is a great tool
What do you like best? Easy to adapt to our needs (feilds, layout, Sugar support team answer quickly, lots of documentation available What do you dislike? Some functionalities would help in the Leads module, but Sugar team added this in the cases What problems are you solving with the product? What benefits have you realized? Better documentation of the relation with our customers
05/14/19
LAMP administration
What do you like best? THAT PROVIDES MARKET INTELLIGENCE TO COMPANIES THAT NEED TO HAVE A COMPLETE VISION OF THE CUSTOMER THIS IS FOR THOSE WHO WORK IN SALES What do you dislike? It has good performance and many features, so it does not present any problem What problems are you solving with the product? What benefits have you realized? It can be used without paying user licenses and is suitable for small and medium size organizations. It has excellent features and maintains a very ...
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05/14/19
SugarCRM The best !
What do you like best? server administration , licenses installation What do you dislike? Office integration, Studio and Worklow manager Recommendations to others considering the product: arCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. What problems are you solving with the product? What benefits have you realized? CRM ++
05/14/19
All In One CRM Software
What do you like best? Locating cases is very easy in order to assist clients. Also, I like the fact that you can receive reminders about tickets via email. What do you dislike? Its difficult to customize. I have too much items i.e. drop downs which I do not use but cannot remove. Recommendations to others considering the product: Great product. Easily customizable by admin. What problems are you solving with the product? What benefits have you realized? Expediting our clients ...
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05/14/19
SugarCRM is perfect for us
What do you like best? The software is very customizable, reports are easy to build, and the platform contains tools for sales, marketing, and support teams. We appreciate the intuitive interface and ability to easily query information. What do you dislike? Updates can be very difficult - custom fields are not always retained, often resulting in long delays between installing the updates. Some of our users also find the Reports to be cumbersome and not intuitive. Recommendations to ...
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05/14/19
Decent CRM System
What do you like best? The best things about Sugar (in theory are the ways to integrate with email and putting together lists. The lead scores generated with the integration with Act-On are also helpful. What do you dislike? We got Sugar to use in conjunction with Act-On...but the integrate doesn't really work. The lists don't carry over like they're supposed to. The lists are difficult to put together and edit. The function of filters is not very intuitive. What problems are you ...
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05/14/19
Overall this is my first CRM experience and i have enjoyed it
What do you like best? I think the best experience is that you can edit a majority of the items and customize it to your liking. like that you can use the mobile version which is friendly love the business card reader i like the fact how you can set timelines on pretty much every subject to filter this What do you dislike? 1. it needs to be faster when you edit something 2. instead of clicking on the drop down to edit something you should be able to just click in the box ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
