SugarCRM Reviews in June 2026: User Ratings, Pros & ConsMIGRATED TO Sugar Sell
MIGRATED TO Sugar Sell
Streamline your sales and marketing with our CRM.
Add to compare
SugarCRM Reviews & Ratings
Spotsaas Editor’s POV
Sugar Sell has firmly established itself as a highly flexible and robust CRM solution, catering to both small businesses and large enterprises. Users consistently highlight its extraordinary customization capabilities, allowing companies to tailor the platform to their unique business needs. The reporting and workflow automation features are frequently praised ...Read more
SugarCRM pros and cons
Highly customizable platform with flexibility to meet varied business needs and processes, including in-house module additions and comprehensive workflow automation.
Robust reporting capabilities, providing insightful data analysis for decision-making and improved performance tracking.
Easy to use and navigate with a clean user interface, resulting in a shorter learning curve for new users.
Excellent customer support and partner network for implementation, ensuring smooth onboarding and issue resolution.
Performance issues like slowness during updates, file downloads, and report generation, causing delays in workflows.
Limited reporting flexibility in certain scenarios, necessitating additional customization or workarounds.
Filter results
Sort by :
Showing 151-160 out of 297
A
Anonymous
05/23/19
Excellent CRM with individual settings.
What do you like best? The product has an excellent development model.Excellent integration with SQL.Can be customized to meet business requirements. What do you dislike? Quite complicated to set up and install. The interface looks very old and uncomfortable. What problems are you solving with the product? What benefits have you realized? Manage the sales process. Storage Optimization.
A
Anonymous
05/22/19
Works well!
What do you like best? It is easy to use and migrating data is easy as well. There is a lot of simplicity with using SugarCRM. It was straightforward, and user friendly. Uploading documents is easy, tracking changes in accounts is easy. Helps keep sales leads and opportunities much more organized. What do you dislike? The software how ever have some complexities. Using it to it's fullest is not easy. What problems are you solving with the product? What benefits have you realized? It ...
Read more
A
Anonymous
05/21/19
Decent CRM but not to par with others
What do you like best? Its a crm, not a ton else to say. It helps to keep this moving for sales and marketing. What do you dislike? The lack of native integrations is killer here. Building custom solutions for what already exists on Salesforce is a waste of time in my opinion. Recommendations to others considering the product: Mapping all other tools and see if sugar integrates. What problems are you solving with the product? What benefits have you realized? Integrating sales ...
Read more
A
Anonymous
05/21/19
Great reviews
What do you like best? I like how you easy it is to use and instructions are easy to explain What do you dislike? Sometimes takes forever to load but when it does starts fast Recommendations to others considering the product: Yes I do because it’s easy use What problems are you solving with the product? What benefits have you realized? Nothing everything was great
A
Anonymous
05/20/19
Client
What do you like best? Customer service is amazing. People are very understand and patient What do you dislike? Wait time was a little bit off and long but I enjoyed being able to have a good experience What problems are you solving with the product? What benefits have you realized? Great communication
A
Anonymous
05/17/19
Customizable software for tracking relationships, but mediocre support
What do you like best? Sugar's customizability is a real asset to our business, because we are able to modify our approach (both macro and micro to sales without being inhibited by the inability of our CRM system to keep up. In that same vein, the levels of reporting in Sugar gives us the ability to see our sales funnel from many different angles. What do you dislike? Sugar's direct customer support has been frustratingly subpar. One of the benefits of Sugar is that it has lower price ...
Read more
A
Anonymous
05/16/19
Very pleased with product
What do you like best? I love how it’s so so so so easy to use and it’s user friendly What do you dislike? I really don’t dislike anything about this product What problems are you solving with the product? What benefits have you realized? It has impacted work in such a great way it has made it soo much easier to get stuff done
A
Anonymous
05/16/19
Would never switch from Sugar!
What do you like best? I love that sugar is very organzied and how multiple actions I can do in it. It works for multiple departments too; accounting, sales, finance, customer cases, client services, office manager, etc. What do you dislike? Sometimes it acts strange trying to save something on a page Recommendations to others considering the product: DO IT! Sugar is very easy to use and comes with so many feautures, What problems are you solving with the product? What benefits ...
Read more
A
Anonymous
05/16/19
Great Software
What do you like best? Sugar is great because it allows for a tailored experience What do you dislike? There is nothing I dislike about Sugar. No complaints What problems are you solving with the product? What benefits have you realized? Makes it easy to effectively take care of my customers
A
Anonymous
05/15/19
Great Experience
What do you like best? SugarCRM provides a great user interface. Easy to manage customers data. Support experience is good. What do you dislike? Few functionalities are not working properly which are required. These should be removed in the upgrades but still no success. What problems are you solving with the product? What benefits have you realized? From sales prospective it is great to have such CRM where we can manage whole data, even if look back after years.
Free vendor scorecard
Evaluate SugarCRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score SugarCRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].