SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Best CRM for business

What do you like best? SugrarCRM is a great tool to track all of our interaction with our customers. We utilize Leads, Quotes, Projects, Automation and Contacts. One of the best feature of SugarCRM is that we can have custom reports. Creating and editing report is very intuitive. What do you dislike? SugarCRM UI is little bit outdated and it can be very hard if you don't have a lot of experience with SugarCRM. What problems are you solving with the product? What benefits have you ...

SugarCRM beneficial at work

What do you like best? I like SugarCRM because it allows us to track the interactions of our contacts, and also allows you to import and export them completely free of charge. It has tools for prospecting contacts. What do you dislike? Instead of clicking on the drop-down menu to edit something, you should be able to click on the box. Recommendations to others considering the product: totally recommended this great product What problems are you solving with the product? What ...

Flexible & Good UI

What do you like best? Charts and Visualizations helps in taking better insights. The way data is presented along the pie, bar charts helps a lot in making smart decisions. Track customers and segmentation is possible in SugarCRM What do you dislike? No regular updates and patches. High level of dependency during installation. Token management and OAuth is not properly designed. Recommendations to others considering the product: There are many CRMs available, explore and chose ...

sweet as honey.

What do you like best? I love its functions to report where it allows to monitor and monitor the performance of the equipment, with a very nice and comfortable interface that provides the best option to navigate in CRM What do you dislike? I have found flaws in the case management functions. Recommendations to others considering the product: If you need a CRM system this is the ideal, do not hesitate to use it its functions are highly recommended, it gives you a total guarantee. ...

Easy creating CRM

What do you like best? Easy to use and create new contents. Simple architecture, Follow user base, What do you dislike? Easy to create, but sometimes it is not matched by my request. What problems are you solving with the product? What benefits have you realized? We can create own CRM easily. Smooth response.

Great CEM WHICH IS AVAILABLE AS OPENSOURCE

What do you like best? This one provides a very simple interface which helps easy to navigate throughout the CRM. It keeps your data handy which make you get all the report on time. We can also create a different campaign for different teams which helps your sales and marketing team at the same time. happy to use. What do you dislike? It looks like it's it bit slow, not sure its internal problem with us or it's actually slow because of code. Recommendations to others considering the ...

Simple yet best CRM

What do you like best? I like everything about this CRM, this CRM is very easy to use and yet very effective. I am using it on a daily basis and no problem what so ever. I like their simple user interface and design that very easy to use. This CRM is very responsive and fast. What do you dislike? There is only one thing sometimes when I want large size reports this CRM got some issue with that. Recommendations to others considering the product: To all this CRM is the best CRM and ...

SugarCRM review - works great for our business

What do you like best? I like Sugar's UI, as it's very intuitive, and the user-customisable views, let me set up my screens and dashboards to let me see exactly what I need to see to ensure my customers and opportunities are all on track. What do you dislike? While Sugar is great in handling Leads, Contacts, Opps, Accounts, Forecasting, Quotes, COntracts, Projects, Sugar has been a little lacking on the marketing side. It does have automated emails and target lists which we use, but ...

Best CRM for lead management and managing opportunities

What do you like best? The thing is like most about sugar CRM is that how easily i can manage my leads and get a complete overview of my sales cycle. I track all my opportunities and the ongoing leads on this CRM and it really helps me to maange my data very good. What do you dislike? the only downside of sugar CRM is that it is sometimes a little slow but still manageable. It would be more helpful that they work more on their user experience Recommendations to others considering ...

Overall a great program

What do you like best? It's completely customizable, also has self hosting option which you dont find almost anywhere else What do you dislike? The price it is a bit extreme but you get what you way for Recommendations to others considering the product: Do it. Better your business What problems are you solving with the product? What benefits have you realized? The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications ...