SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Best way to maximize productivity with this CRM.

What do you like best? It is very easy to use and configure. It is the best way to maximize our productivity with this CRM. It's provides best services and support for customers or clients and real time collaboration. It is the best open source CRM software. It can be used for run customer support organizations, and manage customer information databases. What do you dislike? There is nothing to dislike in this beautiful software. Recommendations to others considering the product: I ...

A customer management solution that fits our small business needs

What do you like best? For a platform geared towards small business, over version of SugarCRM is really powerful and helps us to many a wealth of data and communications. The layout and various pages in the user portal are sleek and easy to navigate. We can store all of the data we need about our customers and track sales pipelines, calls and other communications. The email marketing feature is one of the most effective sales tools we have. There are great templates that let us get emails ...

Best open source CRM for manage customer information databases.

What do you like best? It is very easy to use and configure. It is best open source CRM which is very useful in run customer support organizations, and manage customer information databases. It helps to manage our growing database and speeds up the growth process. What do you dislike? There is nothing to dislike in this beautiful platform. Recommendations to others considering the product: I would highly recommend this software to all the customers or clients. What problems are ...

sugarCRM is too useful. it is too easy to get any information you want without IT person.

What do you like best? it is possible to create automated business processes, and develops high values of sales pipeline. What do you dislike? for me the cost factor. it is too high for a small organization. they may not afford sugarCRM. What problems are you solving with the product? What benefits have you realized? i am using this software for better customer satisfaction.

SugarCRM is easy to integrate and easy to customize.

What do you like best? SugarCRM is a great tool in customization of all organization strategies to fit to customers needs as well as desires. It has enhanced alignment of workflow within and workplace.It is easy to integrate.It has a nicely present dashboard, Where we can customize and create a widgets to our business needs and see all of our shortcut and reports in one place. Also, the workflow functions are easy to manage and create. What do you dislike? Overall i liked this tool but ...

Great tool for Business Success

What do you like best? We have SugarCRM for a long time and we really loved it how SugarCRM has helped us in growing our business rapidly. It's very easy to set-up and configure reports. SugarCRM is totally customizable and can be modified as per our needs. What do you dislike? SugarCRM needs to work on it's User Interface as it is little old fashioned as compared to other CRM out there in the market. What problems are you solving with the product? What benefits have you realized? ...

SugarCRM is a Perfect tool

What do you like best? SugarCRM is a very robust tool and very easy to use. Creating and editing reports is very easy, It's UI is very nice an intuitive and navigating throughout the tool is very easy. SugarCRM is highly customizable and can be customized as per our needs. What do you dislike? Reporting UI is very outdated and needs a new design. What problems are you solving with the product? What benefits have you realized? We use SugarCRM for tracking converted leads, up-sell ...

Great CRM for Business

What do you like best? SugarCRM Performs well for storing customer information. It is a Robust, Secure tool that can be used for tracking customer support, sales and contact management. SugarCRM is totally customizable and that's what makes it better than other CRM in the market. It tracks the whole customer cycle from lead through sales and on going support. What do you dislike? We really like SugarCRM and haven't faced any issue with it. What problems are you solving with the ...

Highly capable system

What do you like best? Separation of calls vs tasks, notes migrated from one call to another seemlessly, scheduling next contact was simple. Case management was superb and workflows worked well What do you dislike? Require a lot of manual entry. Learning curve was a little steep Recommendations to others considering the product: You will possibly need inhouse developers to customize What problems are you solving with the product? What benefits have you realized? Contact, ...

SugarCRM has impressed us with its management of pipelines

What do you like best? It is excellent to check captures of potential clients, as well as to distribute them and segment them to our liking. It has excellent prospecting tools, and allows us to review the follow-up of each interaction with customers according to an organized historical record. We really like your marketing system, with which we can organize different campaigns through the advertising methods that we decide to implement. Another pro for SugarCRM is your good email editor, ...