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SugarCRM

SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Streamline your sales and marketing with our CRM.

3.9

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SugarCRM Reviews & Ratings

3.9

Very Good

Based on 1139 ratings & 297 reviews

Rating Distribution

Excellent

(172)

Very Good

(81)

Good

(30)

Poor

(6)

Terible

(8)

Expert's Review

Sugar Sell has firmly established itself as a highly flexible and robust CRM solution, catering to both small businesses and large enterprises. Users consistently highlight its extraordinary customization capabilities, allowing companies to tailor the platform to their unique business needs. The reporting and workflow automation features are frequently praised ...Read more

SugarCRM pros and cons

  • Highly customizable platform with flexibility to meet varied business needs and processes, including in-house module additions and comprehensive workflow automation.

  • Robust reporting capabilities, providing insightful data analysis for decision-making and improved performance tracking.

  • Easy to use and navigate with a clean user interface, resulting in a shorter learning curve for new users.

  • Excellent customer support and partner network for implementation, ensuring smooth onboarding and issue resolution.

  • Performance issues like slowness during updates, file downloads, and report generation, causing delays in workflows.

  • Limited reporting flexibility in certain scenarios, necessitating additional customization or workarounds.

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Showing 121-130 out of 297

07/26/19

4.5 out of 5

Good crm.

What do you like best? Sales tools. Analyst tools. Customer tracking tool. What do you dislike? Sales tools. Analyst tools. Customer tracking tool. What problems are you solving with the product? What benefits have you realized? Customer tracking and reporting.

07/20/19

5 out of 5

Sugar CRM is the best tracker and marketing software.

What do you like best? This software has great features and a difficult. The one of the most important things is that software, it is the best tracker and it provide the great platform for marketing. This software is also best for a dealer, it deals with the costumer for the better way and easy for the all customization. This software is best for reporting, it gives us the best details for our accounts and deal with the better and more efficient way. The one of the most important things ...

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07/18/19

5 out of 5

Very easy to use

What do you like best? Keeps you updated on leads. Keeps you in the loop. What do you dislike? Nothing really. It works great. A little confusing at first but then you get the hang of it. Recommendations to others considering the product: Know your business What problems are you solving with the product? What benefits have you realized? Keeping in touch, sales calls

07/17/19

5 out of 5

Sugar CRM is the best tracker for the marketing.

What do you like best? It’s all features are great and easy to use. This is the best marketing software and provide the great platform for our customers. This software is best dealer, we can deal with the regular customer by using this software. The one most important benefit is that software, it is the best reporting software for all functions that we use. It is also a best tracker for the business, and it is very fast software. Its helps for the business to run fast and successful for ...

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07/15/19

4 out of 5

SugarCRM me ha impresionado

What do you like best? Para una plataforma orientada a la pequeña empresa, sobre versión de SugarCRM es realmente poderosa y nos ayuda a una gran cantidad de datos y comunicaciones. El diseño y las diversas páginas del portal de usuario son elegantes y fáciles de navegar. Podemos almacenar todos los datos que necesitamos sobre nuestros clientes y hacer un seguimiento de los canales de ventas, llamadas y otras comunicaciones. La función de email marketing es una de las herramientas de ...

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07/13/19

4.5 out of 5

SugarCRM is always provide the great reports and the dashboards.

What do you like best? SugarCRM is one the best platform that offers exceptional flexibility through its highly customizable features. This CRM is very easy to use because of its simple design and easy to use user interface. The most advantage that this software provide us is that it provides the great reports and the dashboards. Moreover, the SugarCRM provide the complete security of data and data information. Hence it is so simple to use and provides amazing results for reports and ...

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07/11/19

5 out of 5

SugarCRM is the great tracker of sales and leads.

What do you like best? The best thing about this software is that SugarCRM can better track of sales and lead. Another best thing about this software is that it has the outstanding features such as the reporting feature and the customizations service. It is the great software for keeping track of client’s data, deal tracking and much more. Hence sugar is the super customizable. It allowed us as a small business of track, bill and market to our customers and the potential customers. I like ...

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07/06/19

5 out of 5

SugarCRM The best CRM software in the world.

What do you like best? The SugarCRM software offers my company tools necessary for the absolute control of the relationship with my clients. Establish an integrated database and know all the essential metrics within a simple and usable CRM interface. It offers the essential functionalities for an efficient and centralized management of the three fundamental areas of management and customer acquisition: sales force, customer service and marketing management. What do you dislike? The ...

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06/23/19

4.5 out of 5

Best CRM Application in terms of Fully integrated simple yet effective platform.

What do you like best? SugarCRM facilitates integration of most complex top to bottom customer processes that too with simple interface making it user-friendly meanwhile achieving solution to all crucial functions. Its platform also work on Cloud making possible working anywhere anytime. What do you dislike? Well, I personally found nothing bad to point finger on, but though it would be appreciable to make customer support more responsive and getting resolution turnaround time to ...

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06/22/19

4.5 out of 5

This is the underlying reason for access to instant click tech

What do you like best? I like the fact that it is so convenient and has basically all and any access to the world. What do you dislike? The thing that I would have to say that was a negative impact would just be that the natue of it almost practically gets you addicted What problems are you solving with the product? What benefits have you realized? None that I am aware of and its benefits by saving time

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].