SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

So sweet in using this. Plus it's user-friendly!

PROS & CONS What are the best aspects of this product? I like how the CRM platform works. It's been useful for day-to-day operations. My team is utilizing it regularly. It enables us to work together with our office partners in real-time. What aspects are problematic or could work better? Its pre-installed e-mail features comes with a ton of flaws. It's hard to explore those who are used to e-mail platforms that are completely functional. There's no option for modifying HTML ...

Customizable CRM Solution

What do you like best? The ability to keep everything in one dashboard. What do you dislike? Needs more panels for drill down searches. What problems are you solving with the product? What benefits have you realized? Clean interface allows for easy customer tracking.

Sugar Sell has been extremely easy to us and the customer service is on top of it.

What do you like best? It has worked well and really empowered our sales process. For the first time, we are able to easily see where a pursuit is in the sales process. Overall, it has increased our team selling and made communication more efficient across the selling team. Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team. SugarCRM is very flexible and efficient at handling this process due to the workflow ...

Grow Your Business with Sugar’s Open Platform.

What do you like best? Within a few weeks of rolling out Sugar Professional, we were able to realize the benefits. It’s changed the way we do business. Award-winning Sugar Professional is recognized for the ease-of-use and flexibility of its open architecture. SugarCRM Reduce sales effort with repeatable processes and Make the sales cycle shorter and more efficient. It Automate sales reporting and revenue forecasting. The road warriors on your team can access all vital customer ...

Sugar CRM is one of the best customizable software.

What do you like best? Sugar CRM is the best for the marketing. The one of the best thing in this software that it is the great tracker for our business because it provides the great customizable report of our regular customers. This is the great product in markets because it is very useful for our business and it also provide the best services of our customers. All of its features are very easy and also outstanding because it is especially designed for small business or companies. It is ...

Would never switch from Sugar!

What do you like best? I love that sugar is very organzied and how multiple actions I can do in it. It works for multiple departments too; accounting, sales, finance, customer cases, client services, office manager, etc. What do you dislike? Sometimes it acts strange trying to save something on a page Recommendations to others considering the product: DO IT! Sugar is very easy to use and comes with so many feautures, What problems are you solving with the product? What ...

Great For Sales and open source CRM for any business

What do you like best? It is the commercial open source product. This is extremely configurable with very good customization. The free version is enough for most of the work cases. The product is featured one and much less expensive. We can host the application over the data and integrations with our other applications. It also have the capability of large online community. Customer service is fast, professional and courteous. What do you dislike? While using own servers, its ...

VP Finance Advisor

What do you like best? Easy to put in notes, assign tasks, see team reports What do you dislike? Hard to find specific notes and archived notes Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Keep track of conversations

It is very efficient

What do you like best? It makes my job easier and allows me to be more productive What do you dislike? I think everything about it is great I don’t dislike anything What problems are you solving with the product? What benefits have you realized? It helps a lot with marketing campaign

Not what we need.

What do you like best? It's great at storing information, but that's about it at this point What do you dislike? Out really requires a third party to truly integrate the software... That's money we don't have Recommendations to others considering the product: Look hard into their party assistance when utilizing this product What problems are you solving with the product? What benefits have you realized? Keeping contacts organized is the first, b and a way of creating ...