SugarCRM Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Sugar Sell

Visibility into our pipeline

What do you like best? We love how easy it is to use and train new users. The customization possibilities and how stable it is. What do you dislike? Standard notifications cannot be changed Recommendations to others considering the product: Make sure you document what you need before starting. An accurte set up at the beginning with ensure the success of the software What problems are you solving with the product? What benefits have you realized? We used to issue ...

Sugar has been a great tool for my team and I

What do you like best? Sugar allows us to monitor all of our leads and affords us the customization to personalize our system to fit our needs in a relatively easy manner. What do you dislike? There is a bit of a learning curve on database structuring however once it is understood it easily is applied across the whole system What problems are you solving with the product? What benefits have you realized? We no longer have leads falling through the cracks and there is just a ...

A great CRM when it comes to doing self-hosting for an SQL/Windows stack.

PROS & CONS What are the best aspects of this product? SugarCRM can be highly customized. It has the option for self-hosting. You don't see such option in other platforms. We get to sync information from our ERP and other software via SQL database access. What aspects are problematic or could work better? Solid support. Certain improvements take a long while to roll out. For instance, there have been structural problems in terms of authentication which pushes a user to be logged ...

Open-source CRM for sales.

What do you like best? Sugar Sell is used by our team as main engine to support sales. it helps a lot in lead generation, their management, analysis etc. Sugar Sell is very flexible and efficient to use. Sugar Sell is used by our marketing and sales team to track prospects and customers. It's a good cost effective solution. We started implementing Sugar Sell a couple of years ago and it helps a lot to grow with our company. What do you dislike? I did find anything which I need to ...

Sugar CRM very easy to drill into the information we required

What do you like best? Sugar CRM is a complete package that fulfil the CRM needs for most of the organisation. It is a cost-effective solution and very flexible to use. It has a compatible app for iOS/android app as well. It helps us to manage marketing automation and our quotes. I am used to Sugar CRM solution it can easily manage my customers and prospects. What do you dislike? Overall this solution is great for CRM needs and it is a cost effective solution too but there might be ...

Good ,Efficient , Functional tool For Sales

What do you like best? this is an excellent tool for sales and marketing department of an organization. I kept track of all client's records, monitoring from profit and essentially everything related to my work. It is very simple and easy to implement. If there is no complication or special things in the requirements, this product is almost ready to use out of the box. It keeps track records of all the sales-related activities and also analyzes the data. We primarily looked for a system ...

Best CRM software

What do you like best? It is very easy to customize and adapt to your business What do you dislike? there are not many modules that can be downloaded for free What problems are you solving with the product? What benefits have you realized? Complete user records from potential to resolved

Good CRM tool In market - Eases your work

What do you like best? It is a good CRM tool in market nowadays . I have been using the same for less then 1 year . It has helped us to improve our sales processes in the organization.It has made communication between sales, marketing teams very easy . Business relationships have been improved using the same.It makes the sales cycle easier and shorter.It helps us to analyze data in multiple divisions such as finance , sales , marketing , development. It is multi-functional tool. Tracking ...

A great tool!

What do you like best? Easy to use, navigate, custom report building. What do you dislike? Sometimes difficult to remember where things are located within a field. What problems are you solving with the product? What benefits have you realized? We are using it to build pipeline, track leads, build reports, house all information on the client.

A robust software with customizations for keeping track of relationships.

PROS & CONS What are the best aspects of this product? The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications when it comes to tackling sales. There wouldn't be any restrictions for our CRM system to keep up. In the same manner, reporting levels within Sugar offers us the ability in seeing our sales funnel from a wide range of angles. What aspects are problematic or could work better? It's missing a direct link with ...