Storyblocks Reviews in August 2026: User Ratings, Pros & Cons

Very bad experience recently

Very bad experience recently. They added a new option - usage rights (editorial or commercial), which seems to be conflicted with their individual license saying that you can use all videos downloaded. And when I ask what that is, I found that their customer support experience became worse, before you can have someone respond to you and answer your question, solve your issues, but now they don't have real person there help you anymore, the chat window is just responded by bots, and when ...

Great Customer Support

I had some copyright claims on my YouTube channel that related to content I had licensed from Storyblocks, probably because I hadn't registered my channel with them. Anyhow, I contacted Franco is support and he directed me to their online dispute form, and within an hour, the copyright claims had been removed! Great service!

Highly recommend to all video producers!

I've used Storyblocks for years as a video editor. It is the first and usually the only place I go for motion graphics, after effects templates and for their incredible audio library. Plus, their customer service is on point! I recommend Storyblocks to all video producers. It will help your projects look more professional and polished.

Helped with my refund

I'm very thankful. They stepped in to fix a billing issue from like a week earlier. I didn't expect them to help so much and so quickly.

Superb

Superb, prompt and friendly no-hassle service! Was victim of a Ransomware attack and the team at Storyblocks were very patient and sympathetic to give me time to get my systems back up and running. When I was ready they helped me get back on track immediately! Super Service. Highly recommended.

Handled my request immediately without…

Handled my request immediately without any hassle. Love this company!

tech support is really quick in fixing bugs

Tech support fixes bugs fast.

I was able to speak with one of your…

I was able to speak with one of your team members, who guided me in transitioning 3 legacy subscription plans to a single, unified one. And, it helped me save money as well!

Franco was very friendly and helpful

Franco was very friendly and helpful. This is an upstanding company that does right by its customers.

Like pulling teeth

Can one of the higher ups (or owner/CEO) explain why it's so difficult and like pulling teeth to do a simple upgrade via our online account in the billing section without constantly getting error messages and having to wait for an email response in 2 days versus being able to speak live to a customer support rep quickly? Many of us depend on this website for our business and livelihoods and there seems to be no sense of urgency at Storyblocks as far assisting their customers. Can you also ...