SparkPost Reviews in July 2026: User Ratings, Pros & Cons

Professional, experienced, knowledgeable, helpful

The SparkPost team is highly professional, experienced, knowledgeable and exceptionally helpful. They participate in various industry groups to work with leaders and stay abreast of standards in the email ecosystem. The support team is very prompt and truly interested in providing assistance to answer questions or resolve issues. The account team is extremely supportive and always looking to find how best to help companies. It is great working with the entire group.

Very good and responsive team

Very good and responsive team, answering all the questions and clarifying confusion. It's a pleasure to work with them.

Professional, experienced, knowledgeable, helpful

The SparkPost team is highly professional, experienced, knowledgeable and exceptionally helpful. They participate in various industry groups to work with leaders and stay abreast of standards in the email ecosystem. The support team is very prompt and truly interested in providing assistance to answer questions or resolve issues. The account team is extremely supportive and always looking to find how best to help companies. It is great working with the entire group.

Wonderful place to create posts

What do you like best? I love that you can add your logo easily. What do you dislike? I don’t dislike anything. The app works really well Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? I have been able to create posts for social media much more efficiently.

Dodgy people

What do you like best? The service did work but they blocked account without a reason, seems like a scam. Lot of other people reported account suspension after 1 week of paying, without any notification or correspondence. They didn't even address any of my concern, support people didn't bother to give their name. To top it all, they delete our company account without any notification What do you dislike? Account suspension after 1 week of paying, without any notification or ...

Account suspended without clarity

What do you like best? Relatively easy to set up the plugin on wordpress. What do you dislike? I noticed we weren't getting form submissions via email for about a week, so I went into wordpress to see if there were entries. Sure enough, they were still coming into the website. Apparently Sparkpost had suspended our account without any notification or transparency. When I contacted customer service, they gave me a jargon-filled answer and refused provide any clarification. ...

Very Bad Customer Support

Our company had multiple accounts with them and we started using Sparkpost but the company suspended all accounts at once and after discussing this I told them to refund but they didn't instead they stopped talking and closed the accounts.

Don't use for Wordpress

What do you like best? The service is easy to set up and makes sending email, but the cons, which you'll see below make this service unfit for sending emails from Wordpress. What do you dislike? I have been using SparkPost for a long time and use it to send comment and form notifications from Wordpress. So maybe a few dozen emails per month. Today when I logged into my account I found it was suspended. I emailed their support team and they emailed back with a suspicious link and ...

Works fine until they pull the rug out from under you

What do you like best? User interface is OK, but not as intuitive as it could be. Mail did get delivered. Prices are competitive. What do you dislike? Support is deplorable. Extremely slow response time if at all. When we had a security issue when a key got stolen they would not assist us in getting the problem resolved by swapping out the key and instead terminated our account without warming leaving all our websites unable to send mail. Received many form letter responses after ...

Works fine until they pull the rug out from under you

What do you like best? User interface is OK, but not as intuitive as it could be. Mail did get delivered. Prices are competitive. What do you dislike? Support is deplorable. Extremely slow response time if at all. When we had a security issue when a key got stolen they would not assist us in getting the problem resolved by swapping out the key and instead terminated our account without warming leaving all our websites unable to send mail. Received many form letter responses after much ...