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8.6

Spot Score

Sparkcentral - Live Chat Software

Sparkcentral Reviews in June 2026: User Ratings, Pros & Cons

Transform your customer service experience with Sparkcentral.

4.4

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Sparkcentral Reviews & Ratings

4.4

Very Good

Based on 94 ratings & 70 reviews

Rating Distribution

Excellent

(50)

Very Good

(18)

Good

(2)

Poor

(0)

Terible

(0)

Spotsaas Editor’s POV

Sparkcentral excels in managing multiple messaging channels, making it ideal for businesses with high customer interaction volumes. Its Automated Message Distribution engine streamlines communication across platforms.Read more

Sparkcentral pros and cons

  • Multi-channel support

  • High message volume handling

  • Automated Message Distribution

  • User-friendly interface

  • Complex setup process

  • Limited customization options

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Showing 11-20 out of 70

AU

Anonymous User

06/22/21

4.5 out of 5

"Its a great solution. i miss the queue option.I hoope you can add it as soon as possible."

What do you like best about Sparkcentral by Hootsuite? Add in one single solution different channels. What do you dislike about Sparkcentral by Hootsuite?

AU

Anonymous User

06/22/21

4.5 out of 5

"Its a great solution. i miss the queue option.I hoope you can add it as soon as possible."

What do you like best about Sparkcentral by Hootsuite? Add in one single solution different channels. What do you dislike about Sparkcentral by Hootsuite?

AU

Anonymous User

06/17/21

4.5 out of 5

"Solid platfrom"

What do you like best about Sparkcentral by Hootsuite? Easy and solid moderation tool, very good user experience. What do you dislike about Sparkcentral by Hootsuite?

AU

Anonymous User

06/17/21

4.5 out of 5

"Solid platfrom"

What do you like best about Sparkcentral by Hootsuite? Easy and solid moderation tool, very good user experience. What do you dislike about Sparkcentral by Hootsuite?

AR

Ashley RaeAnne J

06/17/21

5 out of 5

"Amazing System for Our Business!"

What do you like best about Sparkcentral by Hootsuite? Sparkcentral has been monumental in building our social media platform. This system has streamlined our customer service on social media and the results are clearly show in our massive increase in engagement since switching over to their platform.

AU

Anonymous User

06/17/21

5 out of 5

"User friendly and insightful"

What do you like best about Sparkcentral by Hootsuite? The user-friendly view, the functionalities that are insightful and up to date.

AU

Anonymous User

05/20/21

4.5 out of 5

"Simple yet powerful."

What do you like best about Sparkcentral by Hootsuite? The product in itself is very easy to use and have helped in multiple dimensions. The UI is pretty easy and customer friendly. Social customer system helps in solving the potential problems on a timely basis.

AU

Anonymous User

05/20/21

4.5 out of 5

"Simple yet powerful."

What do you like best about Sparkcentral by Hootsuite? The product in itself is very easy to use and have helped in multiple dimensions. The UI is pretty easy and customer friendly. Social customer system helps in solving the potential problems on a timely basis.

AK

Anthony K

11/23/20

5 out of 5

"Nice easy to use platform"

What do you like best? Sparkcentral has an amazing support, quick and helpful. Their platform is really a great complementary addition to what we offer with Chatlayer.

AU

Anonymous User

11/11/20

5 out of 5

"Really happy with Sparkcentral tools and support"

What do you like best about Sparkcentral by Hootsuite? I really enjoy the Knowledge Base, easy to use and offers alternative to search by folder or keywords. I also appreciate their support team, as they always answer in a timely manner and offer complete assistance. Not many newsletters, but only relevant ones.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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