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Sorry

Sorry Review: Is It The Right IT Alerting Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

GDPRSOC 2
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Starts from $1,499.00 / month when Billed Yearly

NHSNHS
PingdomPingdom
PostmarkPostmark
ReplitReplit

Trusted by many companies including NHS

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What is Sorry?

Apologies are a fact of life in the world of service management, but there's no need to constantly be playing catch-up. Introducing Sorry, a groundbreaking solution designed to keep you in the know about service status updates, ensuring a seamless customer experience every time. With user-friendly interfaces and a tailored subscriber journey, you can rest assured that you're always in the loop with precise, dependable information. Sorry doesn't just stop there – it arms you with a suite of tools and functionalities including customizable status templates, team access controls, and real-time monitoring connections to revolutionize your incident management strategy. Trust in Sorry means knowing that your service health is in good hands, fostering clear and timely communication across your teams. Empowering you with cutting-edge features to optimize your performance, Sorry simplifies incident tracking with time-saving templates, guarantees the right level of access with team permissions, and nurtures seamless collaboration with monitoring connections for a well-coordinated resolution process. Backed by a dedicated team of experts committed to delivering the utmost professionalism and guidance in service status monitoring, Sorry values your time and allows you to focus on what truly matters – delivering top-notch service to your valued customers. Don't let setbacks undermine your progress; level up your service management approach with Sorry, the platform that epitomizes ease, customization, and heightened efficiency for professionals like you. Bid farewell to empty apologies and usher in a new era of service status management – experience the difference with Sorry today and transform the way you perceive service status updates.

Pricing

  • Starts from $1,499.00 / month when Billed Yearly

Best For

Suited for solo users, small teams, SMBs, and enterprise

Security & Compliance

SOC 2
GDPR
  • SSO & MFA supported

Platform

  • Browser Based (Cloud)

  • Desktop only — no mobile app

Sorry was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider Sorry

Use cases
Martech teams, SaaS companies, Sales automation
Team types
Sales managers, Account executives
Company size
50 to 500 employees, Medium to large businesses
Workflow style
Simple and streamlined
Setup complexity
Low

Why teams choose Sorry

  • Simplifies communication within teams to save time and boost productivity

  • Enhances accountability by tracking responsibilities and deadlines

  • Facilitates real-time feedback for better alignment with company goals

Is Sorry right for you?

Best for streamlined real-time service status updates in medium-sized SaaS teams.

Choose Sorry if

  • You need simple, reliable communication of service status to customers and teams.
  • Your team values a tailored subscriber journey for precise status notifications.
  • You want a low-complexity setup with a user-friendly interface focused on customer experience.

Consider alternatives if

  • You require detailed IT incident management beyond basic status updates.
  • You need transparent pricing and extensive user reviews to validate your choice.
Pros and cons

Sorry pros and cons

  • Sorry pros
  • Simplifies communication within teams to save time and boost productivity

  • Enhances accountability by tracking responsibilities and deadlines

  • Facilitates real-time feedback for better alignment with company goals

  • Sorry cons
  • Lack of detailed user ratings and reviews to validate effectiveness

  • No publicly available pricing information

1 verified reviews
From $1,499.00

Ready to try it?

Get started with Sorry

Connect with the team for a personalised demo.

See Plans & Pricing

Still comparing?

See how it stacks up

Compare Sorry side-by-side with top IT Alerting Software alternatives.

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Applogs
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+7 more
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Sorry reviews and ratings

Buyer sentiment

Insufficient user reviews and ratings available to determine overall buyer sentiment.

What buyers like

  • Streamlined communication
  • Accountability enhancement
  • Real-time feedback

Common complaints

  • Lack of user feedback
  • Pricing opacity

Rating Distribution

Excellent

(1)

Very Good

(0)

Good

(0)

Poor

(0)

Poor

(0)

What users are saying

DE

Dustin E

01/22/19

5 out of 5

"Simple and Efficient Way to Communicate with MSP Clients"

What do you like best about Sorry™? The ability to categorize all of our clients so we can select which ones we need to communicate a current or ...

Read more

Security & Compliance

Sorry security and data handling

Key compliance certifications and security features for IT and security teams evaluating Sorry.

Certifications

SOC 2✓ Certified
GDPR✓ Certified
HIPAA✗ Not certified
ISO 27001✗ Not certified

Security features

Single Sign-On (SSO)✓ Yes
Multi-Factor Authentication✓ Yes
Data Encryption✓ Yes
Audit Logs✓ Yes

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Very Good

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Excellent

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Excellent

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Why buyers keep looking beyond Sorry

  • Users may seek alternatives to Sorry when they require more advanced features, such as customizable templates or integration with other tools, enhancing their overall workflow efficiency and effectiveness.

  • Some individuals might find Sorry's pricing structure less competitive, prompting them to explore more budget-friendly options that still meet their essential needs without sacrificing quality.

  • Users could be looking for enhanced customer support or community engagement that alternatives may offer, ensuring they receive timely assistance and resources as they navigate their usage of the product.

  • The desire for a more user-friendly interface might lead users to consider alternatives that provide a simpler, more intuitive experience, making it easier to accomplish tasks without a steep learning curve.

  • Businesses facing scalability issues with Sorry may seek alternatives that better accommodate growing demands, allowing for seamless expansion and additional functionalities as their needs evolve.

Sorry Customers

NHS-logo

NHS

Pingdom-logo

Pingdom

Postmark-logo

Postmark

Replit-logo

Replit

Help & Contact

Sorry Support Options

Customer ServiceOnline
LocationLondon, England

Connect with Sorry

Frequently Asked Questions About Sorry

Common questions buyers ask before choosing Sorry.

Sorry is a strong fit if: You need simple, reliable communication of service status to customers and teams.; Your team values a tailored subscriber journey for precise status notifications.. Consider alternatives if: You require detailed IT incident management beyond basic status updates.; You need transparent pricing and extensive user reviews to validate your choice..

Buyers commonly note the following limitations of Sorry: Lack of detailed user ratings and reviews to validate effectiveness; No publicly available pricing information; Limited information on advanced IT alerting features.

Some top alternatives to Sorry includes Coralogix, Applogs, Logtail, observIQ Cloud and ManageEngine Log360.

Sorry offers Subscription pricing model

We don't have information regarding integrations of the Sorry as of now.

The starting price of Sorry is $1,499.00/month when Billed Yearly

Ready to try it?

Get started with Sorry

Get connected with the team for a personalised demo.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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