SocialCaptain Reviews in May 2025: User Ratings, Pros & Cons

I had the worse experience ever with Social Captain

I had the worse experience ever with Social Captain. They are truly the worse. I wanted to cancel my subscription within the 24h time tag they give you to change your mind and I did. But then, they didn't give me my money back. They have been lying to me and then ignoring me for 3 months straight. I have been emailing them every day to give me my money back but all they say (the 2 times they did reply) is that they 1) put in the request for finance and then 2) will follow up with me later. ...

I had the worse experience ever with Social Captain

I had the worse experience ever with Social Captain. They are truly the worse. I wanted to cancel my subscription within the 24h time tag they give you to change your mind and I did. But then, they didn't give me my money back. They have been lying to me and then ignoring me for 3 months straight. I have been emailing them every day to give me my money back but all they say (the 2 times they did reply) is that they 1) put in the request for finance and then 2) will follow up with me later. ...

Fraud

Absolutely terrible. No activity on paid subscription, no response, absolutely nothing. Dont loose your money (((

It doesn't work at all

It doesn't work at all. It literally does nothing. Can't get in contact with customer support to get my money back.

Did not function

Did not function. After 5 messages trying to get customer service to help and get this working, customer support responded after 2-3 days per time but did nothing. Asked for a refund. Did not yet receive.

WORST CUSTOMER SERVICE EVER

The account doesn't work... I've grown 0 new followers in over a month. They've charged me for the same account twice - when informing of a change of user NO ONE RESPONDS I contacted them almost two weeks ago and got NO RESPONSE - no one to help you Theres no contact email, address or phone.. just an intercom chat option. Bottom line - overpriced, uneffective and disappointing DO NOT RECOMEND

Not Social Captain -- Social Flunkey

Like someone else said here, it's more like ZERO stars. I can't believe how horrible this site is. Nobody responds to your so-called "live chat" for 3 days even if you keep adding to it! You are signed in and you've entered your criteria and they've guaranteed new followers in an average of 1-3 hours. 3 days later in your so-called premium membership and not a 1. NOTHING. My account is clearly connected but the tracking graphs on account activity appear as if they are "refreshing" but no ...

NO ONE RESPONDS -Worst customer service

Worst customer service , if they actual even have one bc I have been using they instant message and emailing them for 4 days now and no one responds. WHY post that you have LIVE 24/7 customer service if you truly do NOT ?? I was charged for the "FREE TRIAL" and they have not doing any work even though they are connected to my account. The worst part is that NO ONE responds so you cant even trouble shoot it , maybe there is something that needs to be reset on their end but it seems they dont ...

Terrible Customer Service and It Absolutely Does Not Work

I created a free account a month ago to promote my brand on Instagram. The website looked nice, and everything is clear with an explainer video teaching you how to use the platform. I search for some reviews online, and there were mixed reviews, but I had read more positive reviews. So I thought it looked reliable. Customer service emailed me three times to start setting up my account, so a day after I was emailed, I considered setting up my account, which was free. A few hours had passed, ...

Scam

Do not use their services!!! I paid for a subscription which is not working at all and guess what, the support doesn't respond. Money gone and nothing received in return.