Smith.ai Virtual Receptionists Reviews in June 2026: User Ratings, Pros & Cons

"Excellent Service for Converting Leads to Clients"

What do you like best about Smith.ai Virtual Receptionists? The Smith ai virtual receptionists are very detailed and professional with each and every caller. They always know the right questions to ask to evaluate their needs and the best action to take. Whether that be to send them over directly, so our firm does not miss an important call, or move forward with scheduling a new lead and providing the client with quality attention and care during their interaction.

"Excellent Service for Converting Leads to Clients"

What do you like best about Smith.ai Virtual Receptionists? The Smith ai virtual receptionists are very detailed and professional with each and every caller. They always know the right questions to ask to evaluate their needs and the best action to take. Whether that be to send them over directly, so our firm does not miss an important call, or move forward with scheduling a new lead and providing the client with quality attention and care during their interaction.

"The appointment-setting process is more manageable with smith.ai"

What do you like best about Smith.ai Virtual Receptionists? We use smith.ai to expand our customer service hours. It means with smith.ai, your callers will still feel as though they are being taken care of, and their messages will be available to you open the door the next morning. Smith.ai can answer common questions on your behalf, your callers might even have their issues resolved then and there

"Boostes our retention rates"

What do you like best about Smith.ai Virtual Receptionists? One of the most obvious advantages of Smith.ai is its lower cost compared to full time receptionist. We know how expensive it can be to set up receptionist equipments. Using Smith.ai we avoid spendings on the logistical problems of providing extra office space, supplies, or equipment.

"Smith.ai provides us is ability to control quality easily"

What do you like best about Smith.ai Virtual Receptionists? The best thing about Smith.ai is that maintaining a receptionist gives an appearance of prestige to our business. When a receptionist answers the phone on your behalf, it signals to customers that your business is a formal organization with a refined workflow. In other words, smith.ai can reinforce your brand as a professional business with great customer service.

"Nothing short of amazing!"

What do you like best about Smith.ai Virtual Receptionists? Our firm has been using Smith.ai for several months now and they have been a HUGE help in many ways - fielding and screening calls, providing back up Reception duties for us, and contacting our clients with non-advisory matters -- and they are capable of so much more!

"Nothing short of amazing!"

What do you like best about Smith.ai Virtual Receptionists? Our firm has been using Smith.ai for several months now and they have been a HUGE help in many ways - fielding and screening calls, providing back up Reception duties for us, and contacting our clients with non-advisory matters -- and they are capable of so much more!

"Excellent Service for George Brazil"

What do you like best about Smith.ai Virtual Receptionists? One of the things I like the most about Smith AI is that their agents are so prepared. Often times our customers think they have spoken to us directly and not an answering service.

"Excellent Service for George Brazil"

What do you like best about Smith.ai Virtual Receptionists? One of the things I like the most about Smith AI is that their agents are so prepared. Often times our customers think they have spoken to us directly and not an answering service.

"Great Virtual Reception, Excellent Pricing System"

What do you like best about Smith.ai Virtual Receptionists? Both Ruby and Smith.ai were good but Smith.ai's pricing plan makes predicting charges easy and their instruction system makes training a receptionist simple. The account managers are easy to talk to and will work with you every step of the way.