Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

Smartsheet

What do you like best? Smartsheet is very important in scheduling and project management.most of the times i use it for that. different teams in the organization can be able to access and even fill in the data on the same sheet.it has got several features such as calendar, Gant chant ,card view and grid. i like the fact that the app can be accessed anywhere on phones computers and tablets. it is also user friendly. What do you dislike? setting it up can be abit difficult .The app ...

The Power of Smartsheet

What do you like best? The thing I like best about Smartsheet is the automated functions. Automatically generating scheduled reports, notifying people when tasks are due or past due, requesting approvals keep things moving smoothly throughout departments and teams. I love being able to set it up and leave it be. What do you dislike? Sometimes a complex set-up can take a little bit of time, but the automation that you can achieve makes up for it. What problems are you solving with ...

Sr IT Manager use of project/task management

What do you like best? Custom filters and conditional formatting What do you dislike? Conditional formatting not for gantt bar Recommendations to others considering the product: It is considerably better for a development team to keep track of projects and non-project work items. It is the most intuitive-to-use project management software I have used for agile development teams. What problems are you solving with the product? What benefits have you realized? Is much ...

just alright

What do you like best? automatic reminders. I like the forms, send them out and they compile in a sheet. Reports were very easy to customize as well What do you dislike? sending out update requests was always hit a miss. This may just be the learning curve for all users. Recommendations to others considering the product: very powerful, take the time to set your sheets up right in the beginning for what you want to do. What problems are you solving with the ...

Shocking online chat support, Smartsheet don't want your business

I've been using Smartsheets as a free trial user. I was thinking of whether it was worth converting to a paying customer when the trial run out but I had a few questions about the pricing model and services that are available to individual users (the information on the website is very limited). I used the online chat with 'Tom' but all I received were a few, terse, irrelevant or ambiguous one line responses. There was a complete lack of care in answering my questions and a total ambivalence ...

Shocking online chat support, Smartsheet don't want your business

I've been using Smartsheets as a free trial user. I was thinking of whether it was worth converting to a paying customer when the trial run out but I had a few questions about the pricing model and services that are available to individual users (the information on the website is very limited. I used the online chat with 'Tom' but all I received were a few, terse, irrelevant or ambiguous one line responses. There was a complete lack of care in answering my questions and a total ambivalence ...

My team can work on the same project at once

PROS & CONS What are the best aspects of this product? My employees are allowed to have an access to Smartsheet and they can know where the project is. We don’t need to email/call our executives, because they can have an easy access to the project and the employees can work on it quickly. Also, they are allowed to see other working projects and what other members are doing and if they are ready for the next task. My employees can access the program from anywhere, because this product is ...

Powerful and helpful cloud-based product for organizing your tasks

PROS & CONS What are the best aspects of this product? The great thing about Smartsheet is that your whole team can work on the same sheet. They can change, update or edit the sheet and the notifications are spread immediately. You don’t need to download a software on your computer, because the platform is web-based. Also, admins are allowed to add new users. What aspects are problematic or could work better? It would be great if they can include more “options” similar to ones from ...

Great and very helpful product

PROS & CONS What are the best aspects of this product? Smartsheet provides you with great features, and you can share your projects, tasks and ideas with everyone. It’s definitely better than Excel, because it is web-based and it is updated automatically and online. We are allowed to share and keep track of project progress, CRM, Gantt charts, and other tasks with everyone. What aspects are problematic or could work better? I don’t have nothing to dislike. What specific problems ...

Smartsheet

What do you like best? The way it has helped reduce workload in our facilities What do you dislike? Since we have not used it for long we currently have no dislikes for this application Recommendations to others considering the product: It is a good application in reducing workload in business premises What problems are you solving with the product? What benefits have you realized? We are solving the problem of increased workload and has helped reduce work burden