Smartsheet Reviews in July 2026: User Ratings, Pros & Cons

Smartsheet Review

What do you like best? Smartsheet can use to organize different kinds of task. We can use to assign tasks, track project progress, manage calendars, share documents, and manage other work on this tool. What do you dislike? Smartsheet is friendly user tool, we can understand it just by looking at the interface of it so I don't have any dislikes for this tool. What problems are you solving with the product? What benefits have you realized? Organizing and tracking projects. We ...

A work management and spreadsheet application with many advanced features

What do you like best? I like that Smartsheet can do more than just act as a spreadsheet that lists data. There are many layers in Smartsheet that allow us to stack information within our files so that we can organize many aspects of our work projects and collaborations. Smartsheet can work with lots of external applications so we are not limited to the tools that are available in Smartsheet itself. The pricing is not too bad and usually brings a good amount of value for each dollar we ...

The Swiss Army Knife of Collaborative Platforms

What do you like best? I love that Smartsheet is an extremely collaborative tool. The online nature of the program allows for multiple users to have access to databases and workflows for critical processes. What do you dislike? I wish that there was a way to change access to view certain columns to certain groups of people. I wish there was a way to create 'teams' or 'groups' in Smartsheet. Recommendations to others considering the product: To all those looking for a tool ...

Nice project management tool for project schedules.

What do you like best? I like the live training sessions they offer, to show different things you can do within Smartsheet. I also like that it creates a Gantt Chart with the schedule. What do you dislike? I don't like how difficult it is to view the Gantt Chart with the project tasks, dates, etc. You always have to scroll left and right to view things, which makes it more tedious. I also do not like the way that it saves documents, it is a little unuser friendly, but once you get ...

Shocking online chat support, Smartsheet don't want your business

I've been using Smartsheets as a free trial user. I was thinking of whether it was worth converting to a paying customer when the trial run out but I had a few questions about the pricing model and services that are available to individual users (the information on the website is very limited). I used the online chat with 'Tom' but all I received were a few, terse, irrelevant or ambiguous one line responses. There was a complete lack of care in answering my questions and a total ambivalence ...

Shocking online chat support, Smartsheet don't want your business

I've been using Smartsheets as a free trial user. I was thinking of whether it was worth converting to a paying customer when the trial run out but I had a few questions about the pricing model and services that are available to individual users (the information on the website is very limited. I used the online chat with 'Tom' but all I received were a few, terse, irrelevant or ambiguous one line responses. There was a complete lack of care in answering my questions and a total ambivalence ...

My team can work on the same project at once

PROS & CONS What are the best aspects of this product? My employees are allowed to have an access to Smartsheet and they can know where the project is. We don’t need to email/call our executives, because they can have an easy access to the project and the employees can work on it quickly. Also, they are allowed to see other working projects and what other members are doing and if they are ready for the next task. My employees can access the program from anywhere, because this product is ...

Powerful and helpful cloud-based product for organizing your tasks

PROS & CONS What are the best aspects of this product? The great thing about Smartsheet is that your whole team can work on the same sheet. They can change, update or edit the sheet and the notifications are spread immediately. You don’t need to download a software on your computer, because the platform is web-based. Also, admins are allowed to add new users. What aspects are problematic or could work better? It would be great if they can include more “options” similar to ones from ...

Great and very helpful product

PROS & CONS What are the best aspects of this product? Smartsheet provides you with great features, and you can share your projects, tasks and ideas with everyone. It’s definitely better than Excel, because it is web-based and it is updated automatically and online. We are allowed to share and keep track of project progress, CRM, Gantt charts, and other tasks with everyone. What aspects are problematic or could work better? I don’t have nothing to dislike. What specific problems ...

Smartsheet

What do you like best? The way it has helped reduce workload in our facilities What do you dislike? Since we have not used it for long we currently have no dislikes for this application Recommendations to others considering the product: It is a good application in reducing workload in business premises What problems are you solving with the product? What benefits have you realized? We are solving the problem of increased workload and has helped reduce work burden