Smartsheet Reviews in November 2026: User Ratings, Pros & Cons

Smartsheet as Operations workflow tool

What do you like best? Flexibility and inter-operation between sheets as well as portal functions What do you dislike? Some inter-operations between sheets need enhancements, and formula variables are incomplete. Recommendations to others considering the product: Make sure you test/learn Smartsheets long enough to get a through understanding of the inter-operation of multiple sheets as well as implementing a portal. It can definitely do things that other alternatives can't ...

Smartsheet helps in automating workflows.

What do you like best? The ease of sharing your forms and reports across your organization and outside of it. The automated email notifications also let's you and your recipients know that an action has taken place. For example, if a client filled up a form, it will notify you that it was filled and lets you view the output either in your PC or your phone. I also like that there is an app that allows you to view your dbase or fill up forms which are helpful for our field technicians when ...

smartsheets review

What do you like best? its an easy, consolidated tracking system What do you dislike? Not really dislike but it would be great if you can have an offline version that we can use and update the online version when its done. Recommendations to others considering the product: no What problems are you solving with the product? What benefits have you realized? tracking

Smartsheet review

What do you like best? Simplicity of use, similar to microsoft excel What do you dislike? Hard to get a live person for help on the phone for help Recommendations to others considering the product: Take a test ride and have several people try with you - you will like how they can all work on the same projects. What problems are you solving with the product? What benefits have you realized? We keep company calendar, attendance, and some simple project management

Capable system but ever changing items that interfere with designs

What do you like best? many options if your creative enough and stay on top of changes What do you dislike? items changing to frequently that affect existing uses What problems are you solving with the product? What benefits have you realized? able to customize software to our projects, benefits are it's just another software i have to build from the ground up

Like Excel, but much better!

What do you like best? I like how all of the features in Smartsheet keep me and my project teams organized and informed about a project's status. What do you dislike? Sometimes it can be difficult to learn to use new features. However, they have a lot of tutorials to assist you with the learning process. Recommendations to others considering the product: Think outside of the box for ways that you can improve your business workflows using Smartsheet. What problems are ...

Fantastic Project Management Tool

What do you like best? If you are in need of a project management tool that can be accessed and utilized by both internal and external people who work with your organization on projects, this is a great collaborative tool that provides full visibility to track project status. With an Excel format, most people are familiar with how to use the tool at a basic level but with some training (which is provided for free by SmartSheet), users can set up sheets that are much more complex and ...

Well organized project collaboration tool

What do you like best? Easy to understand software for a wide range of users with different technical backgrounds. From novice users to experts, the software provides easy to follow and understand outputs. Spreadsheets are simple to use and follow and data input is streamlined. Sharing of information with team members is simple, which allows for the entire team to be involved in understanding project timelines and expectations. In the current remote work environment, having a quick way ...

Great tool, needs updated UI, but powerful once learned

What do you like best? Once you get the hang of it, I like how interconnected it can be. It's a powerful tool that helped run project management, financial allocations, and hours tracking at our creative agency. What do you dislike? I dislike the learning curve. For any users who dislike spreadsheets or are not spreadsheet savvy, it can be a difficult learning curve and hard to get widespread adoption. I also say that having worked at a creative agency where this was a central ...

Great tool for waterfall-like planning and projections.

What do you like best? It supports GANTT charting intuitively - something that very few tools do. That makes waterfall projects easy to plan. It has tools for Scrum style swim lanes, but I found GANTT charting to be one of the most useful features of Smartsheet. It also allows you to tag people so they get notified, and automatically highlight date slippages in red so they are easy to see. It has an Excel like interface, so it is very intuitive. It has a short learning curve, ...