spotsaas-logo
Get Listed

9.8

Spot Score

Smartlook - Heat Map Software

Smartlook Reviews in May 2025: User Ratings, Pros & Cons

Uncover customer insights to maximize your potential.

4.5

Add to compare

Starts from $39/Month, also offers free forever plan

Request a Quote

Smartlook Reviews & Ratings

4.5

Very Good

Based on 1988 ratings & 280 reviews

Rating Distribution

Excellent

(247)

Very Good

(29)

Good

(2)

Poor

(1)

Terible

(1)

Expert's Review

Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of implementation, recording filters, and valuable insights into customer behavior it provides. The platform's real-time analytics, customizable dashboard, and event tracking ...Read more

Smartlook pros and cons

  • Easy to install and configure, providing quick setup and usability for users.

  • Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.

  • User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.

  • Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.

  • Lack of advanced features usage by all users may lead to underutilization of certain functionalities.

  • Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 51-60 out of 280

US

Utkarsh S

10/13/21

5 out of 5

"Great way to look at customer activity for web and app"

What do you like best about Smartlook? Free startup plan for small enterprises to understand business What do you dislike about Smartlook?

TR

Trevor R

10/13/21

5 out of 5

"Excellent service, great support, valuable insight."

What do you like best about Smartlook? The system is very simple to use, compared to other similar services. I can review results and get valuable insight within practically seconds of logging in, rather trying to dig through pages of info to get what I need.

KE

Kinga E

10/13/21

5 out of 5

"A true analytical gem"

What do you like best about Smartlook? Session recordings are pretty flawless and helped us understand our users' behavior way better. Never before have I used heatmaps and they were a nice surprise for me in this tool. Very intuitive.

AU

Anonymous User

10/13/21

5 out of 5

"Amazing product"

What do you like best about Smartlook? The look aspect of the tool, it was really nice What do you dislike about Smartlook?

AU

Anonymous User

10/13/21

5 out of 5

"Every functionality is useful"

What do you like best about Smartlook? My favorite section is the Funnel and I also like the appearance in general. What do you dislike about Smartlook?

AU

Anonymous User

10/13/21

5 out of 5

"It's a very useful aplication when you want to see customer behaviour"

What do you like best about Smartlook? I really appreciate the heat maps from this application What do you dislike about Smartlook?

AU

Anonymous User

10/13/21

5 out of 5

"Great tool to understand user behavior"

What do you like best about Smartlook? It is easy to use and segment user behavior What do you dislike about Smartlook?

AU

Anonymous User

10/13/21

5 out of 5

"Muito boa, consigo ver tudo qu preciso rápido e fácil."

What do you like best about Smartlook? A possibilidae de análise separada por diferentes etapas do funil do cliente What do you dislike about Smartlook?

AU

Anonymous User

10/13/21

5 out of 5

"Usage insights with Smartlooks"

What do you like best about Smartlook? The ability to seen the recording of our users using our platform and learn about their interaction with our app What do you dislike about Smartlook?

AU

Anonymous User

10/13/21

5 out of 5

"One of the better tools for screen recordings.."

What do you like best about Smartlook? Awesome UI/UX for navigating a lot of settings and features. What do you dislike about Smartlook?