SimplePractice Reviews in September 2026: User Ratings, Pros & Cons

To put is 'simply' Simple Practice has …

To put is 'simply' Simple Practice has streamlined the business logistics of my private practice allowing me more time to focus on the clinical care of my clients. Slippery Rock Counseling Services

Simple, but not thorough.

I like the features of SimplePractice. It's nice having the calendar, client info, and notes all in one place. The downside is that it is not intuitive and there is no one to directly answer questions. If I'm struggling with how to do something, and I have a client showing up in 15 minutes, I am completely on my own. The only contact option is to send an email and they generally don't respond until the next day. And their responses are canned. They are not personal to the question. I'm ...

Simple Practice is an effective tool …

Simple Practice is an effective tool for scheduling, reminders, notes, forms, billing, insurance, and more. As an MFT in private practice, it helped me streamline these processes as well as allowed me to go paperless on a HIPPA-compliant platform. *Big Sigh* The only wish I have about Simple practice is to have customer service live chat or via phone as well as through email contact. As someone new to insurance, the instructions are a bit confusing and it is taking me a long time to figure ...

Great system overall

I have been using the trial version of Simple Practice for 30 days and think I have a handle on it. It is so much simpler and easier to use than previous EHR systems I have had while with agencies. I appreciate that everything is in one place (scheduling, billing, documents, etc), makes my record keeping so much easier to manage. I also appreciate that there is an option for Simple Practice to bill for me. Compared to other payment options, Stripe is a bit pricier, and since I am just ...

Good so far

Has a ton of great features and very intuitive interface. Love the integration with Stripe for credit card payments, the client portal and the ability to customize note templates. Needs an integrated ROI and the ability to create custom note templates that are not associated with a paid service (like for a termination summary), but otherwise very good.

I enjoy the simplicity of the product

I enjoy the simplicity of the product. However I have been on it one month and am unclear how to ask simple questions to customer service. As long as I haven't needed anything, everything has been great!

Highly recommend

I chose Simple Practice because it appeared to have what I needed, was affordable, and seemed accessible for a non tech-savvy person. As I got into the program, I found it to be all of those things as well as very intuitive in how it was laid out. I had tried a similar program in the past and ended up giving up as it became overwhelming to implement. This was quite the opposite. I had it up and running before my trial period was over, and it's already made my job run more efficiently. It's ...

Highly recommend

I chose Simple Practice because it appeared to have what I needed, was affordable, and seemed accessible for a non tech-savvy person. As I got into the program, I found it to be all of those things as well as very intuitive in how it was laid out. I had tried a similar program in the past and ended up giving up as it became overwhelming to implement. This was quite the opposite. I had it up and running before my trial period was over, and it's already made my job run more efficiently. It's ...

Great system, but billing is full of bugs.

A very user friendly system for a great price. We thought we had found the perfect system, but it has some severe billing issues that the company is choosing to downgrade in importance. 1) It drops co-pays completely with certain insurance carriers. 2) if you bill multiple codes in one day, the payments are all lumped together under a random session and the add on code appears unpaid. 3) There is no way of telling which claims have outstanding secondary claims. 4) it only populates one ...

I LOVE being paper free!

I LOVE the client portal and included reminders. I love being electronic in every way, including intake forms. Very user friendly and accessible everywhere. I appreciate that the software gives American Sign Language (ASL) (I work with Deaf) as a language choice and Homemaker as an employment choice. I wish there was family/group billing and that a 2nd billing code was allowed for the same DOS because I use the Interactive Complexity Add-on with my Deaf clients. I also need a 3rd party ...