Shop-Ware Reviews in June 2026: User Ratings, Pros & Cons

Greatest Software you will ever use!

What do you like best? Customer's love the transparency, and I love how user friendly it is! What do you dislike? Little things like, looking up parts and customers is a little clunky, the scheduler could still use some refining What problems are you solving with the product? What benefits have you realized? Communication is much improved with customers and everything is in one place, customers get one link for there repair order, Estimates and Chat, instead of a phone call, email ...

Next-Level SMS

What do you like best? The stand-out feature for us in Shop-Ware is the customer portal. We love that we are able to communicate all of our notes, with photos and videos, directly to our customers on their smartphones and computers. Furthermore, the ability to attach recommendations to those notes allows us to communicate fully with our customers without having to be on the phone all day. Our customers love it, and it sets us apart as a tech-forward shop. What do you dislike? The ...

POS Software for the Automotive is slowly catching up. Shop-Ware faster than others.

What do you like best? Shop-Ware has really taken estimating to a new level. The ability to search previous jobs to carry them into new estimates is a great time saver. Canned jobs for common tasks like diagnostics help to eliminate those commonly forgotten items. Global search of Customer information really help identify repeat cars. What do you dislike? Shop-Ware is not without it's bugs. Parts and Inventory are a work-in-progress. Parts entry on-the-fly isn't possible - they ...

Great workflow management solution

What do you like best? Simple to utilize. Instinctive. Felt well-known from the principal use. Imagined and worked by a real retailer. Gives extremely helpful information initially without running a lot of reports. The confused stuff is inherent so the activity is straightforward. Computerized assessments, in RO photographs and recordings, direct messaging among RO and client are altogether worked in which means I set aside cash by dropping other independent administrations. Cloud based ...

Great workflow management solution

What do you like best? Simple to utilize. Instinctive. Felt well-known from the principal use. Imagined and worked by a real retailer. Gives extremely helpful information initially without running a lot of reports. The confused stuff is inherent so the activity is straightforward. Computerized assessments, in RO photographs and recordings, direct messaging among RO and client are altogether worked in which means I set aside cash by dropping other independent administrations. Cloud based ...

Shop Ware is a game changer.

What do you like best? Shop Ware helps keep us organised and helps us sell more work. It creates trust with the customer and my sales staff and technicians are enthusiastic about it as well. What do you dislike? Compared to our old system there are no down sides to Shop Ware. Recommendations to others considering the product: What are you waiting for? What problems are you solving with the product? What benefits have you realized? Increased productivity, 15% more sales. ...

Shop Ware is a game changer.

What do you like best? Shop Ware helps keep us organised and helps us sell more work. It creates trust with the customer and my sales staff and technicians are enthusiastic about it as well. What do you dislike? Compared to our old system there are no down sides to Shop Ware. Recommendations to others considering the product: What are you waiting for? What problems are you solving with the product? What benefits have you realized? Increased productivity, 15% more sales. Happier ...

Fantastic shop management system. Sold itself. Wish we had made the move a log time ago.

What do you like best? Web-based so we no longer need a server on site. Built in estimating, integration with quick books, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag. What do you dislike? I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a ...

Fantastic shop management system. Sold itself. Wish we had made the move a log time ago.

What do you like best? Web-based so we no longer need a server on site. Built in estimating, integration with quick books, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag. What do you dislike? I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a ...