Shop-Ware Reviews in June 2026: User Ratings, Pros & Cons

A great no fuss solution to shop management software

What do you like best? Ease of use. The inventory entry system is simple and well thought out. I was worried that transferring my inventory over to the new software. What do you dislike? I haven't really found an issue that is a deal-breaker. For the price, I think it's the best product on the market. Recommendations to others considering the product: If you are considering switching or adding shop management software I'd say Shopware is a great product to consider. I've found it ...

All in one platform with a great support team.

What do you like best? The ability to recommend services the customer can approve with a touch of a button on their device. Instant approval that increases productivity. What do you dislike? The reporting data is not as user friendly. Requires filtering raw data that is exported to find numbers needed. Recommendations to others considering the product: Beyond the features and benefits of Shop-Ware, you need to acquire tablets for each technician and at least one for up front with ...

Shop-ware is great!

What do you like best? We can create our own op codes and save them - makes custom jobs easier to find. What do you dislike? I would like to be able to find more than one job at time. Being able to choose multiple jobs at once then move them at all at once would help with time. Recommendations to others considering the product: Make it possible to select more than one service at a time. What problems are you solving with the product? What benefits have you realized? Having ...

Very user-friendly interface

What do you like best? Shop-Ware is very easy to navigate, both as a shop and as a customer. It's also great with building repair/service estimates from scratch or saving menu item services as canned jobs, with ease. Almost every customer that we interact with navigates their way through their own R.O. with ease and typically has nothing but praise for how amazingly well laid out this system is for supplying them with estimates, and pictures/video attachments of concerns. Additionally, ...

Shop-Ware has been a great addition to our company so far.

What do you like best? The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech. What do you dislike? We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. ...

Optimized and Efficient

What do you like best? ShopWare has streamlined our process and allowed us to go completely paperless. The transparent interaction with the customer really helps get the repairs sold. What do you dislike? Inventory reporting exports need to be more detailed. Need to be able to export by vendor. Recommendations to others considering the product: Do the trial, you will see how good it is. What problems are you solving with the product? What benefits have you realized? Speed ...

Easy to use. Visually pleasing and features work seamlessly with each other

What do you like best? Visually pleasing, very organized and easy to learn. Works with how we do our business What do you dislike? The page not auto-refreshing after a change. Must manual refresh to be updated. What problems are you solving with the product? What benefits have you realized? Organization with RO's. Able to see completion times and make needed improvements.

Installed at two shops, working on a third!

What do you like best? I love the GUI and how presentable the whole product is to my customers. Its innovative And with the times unlike so many of its competitors! What do you dislike? Some of the parts integration is clunky, and could use improvement. Recommendations to others considering the product: Make the leap, its worthwhile! What problems are you solving with the product? What benefits have you realized? Speed and efficiency are greatly improved with shop ware. ...

EXCELLENT SOFTWARE

What do you like best? THE MULTIPLE WAYS TO BE IN CONTACT WITH CUSTOMERS THRU TEXT, EMAIL MAKES IT SO MUCH EAISER WITH BUSY CUSTOMER AND THE SYSTEM BREAKS DOWN ESTIMATES SO THEY CAN SEE WHAT THEY ARE PAYING FOR EVERY TIME What do you dislike? NAME SEARCH DOES NOT ALWAYS BRING UP CUSTOMER OR THEIR INFO What problems are you solving with the product? What benefits have you realized? EASIER TO DISPATCH WORK TO TECHS AND CAN SEE WHATS GOING ON WITH OUT GOING TO EACH TECH TO SEE WHAT ...

Easy to use, friendly and guests love it.

What do you like best? Mobility and the guest experience is fantastic. What do you dislike? We would like to be able to move lines around on the order. What problems are you solving with the product? What benefits have you realized? Guest being aware of detailed findings on inspection.