8.8
Spot Score
ShipMonk Reviews in June 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 341-350 out of 352
PH
PHIL HEATH INSTRUCTIONAL TRAINING
04/17/18
Great Order Fulfillment Service…
The tools and dashboard are very simple and easy to use and make handling your shipping, orders, and inventory very easy and transparent. If you need someone to handle your order fulfillment shipmonk is great for this.
K
kartikay
04/13/18
Great team and great support!
It is easy to use. It provides the data in the simplest yet unique manner. To be honest, there was not a single issue that I possibly could identify. The staff is very friendly Aidan and Michaela are very nice and gentle people.
DS
David Shuck
01/24/18
Shipmonk has been an ideal fulfillment service
Shipmonk has been an ideal fulfillment solution for the ecommerce side of our business. Their service is responsive, their shipping rates are very reasonable, and the process couldn't be easier. Very happy we switched to their service rather than continuing to fulfill ourselves.
DB
David Beaulieu
01/24/18
Shipmonk is fantastic
Shipmonk is fantastic! The staff is great, they are always there to help and sort out things that are quite complicated to me (shipping stuff. They have a unique expertise and I can always count on them!
CR
CJ Reynolds
01/23/18
We love Shipmonk
We love Shipmonk! Great support and helps our business tremendously.
T
Thor
12/21/17
We integrated ShipMonk with our …
We integrated ShipMonk with our e-commerce store around a year ago, and have only positive experience. ShipMonk is a very professional operation with excellent customer support (in case you need it. The integration automatically send orders arriving on our shopping platform to the ShipMonk inventory platform, the only interaction required from us is to decide on the shipping method, when that's done the order ships. We decide on shipping method depending on destination. By teaming up with ...
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A
Anonymous
11/20/17
close but still to far
What do you like best? I loved that they had a shopify app/extension that made it easy to fulfill orders What do you dislike? The custom kitting/special project service they offer didn't come to fruition as planned and promised as it was in the sales cycle. Recommendations to others considering the product Only use this for fulfillment for a Shopify store, don't try to make it something its not. What business problems are you solving with the product? What benefits have you realized? ...
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A
Aldi
01/01/70
$50,000 OF MISSING INVENTORY
One of the most unprofessional and dishonest companies I've had the displeasure to work with. Please be aware that they will loose your inventory ($50,000 USD for our company and refer you to their lawyer after weeks of ignoring the issue. Their CEO, Jan Bednar, was very accessible during the onboarding which placed me at ease however, the moment our inventory went missing he refused to accept calls and didn't reply to our emails. I was placed in capable hands of what I can only suspect was ...
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J
Jen
01/01/70
Shipmonk is THE WORST part of running a business
We've been using Shipmonk for a year and half now and it has honestly been the most painful part of running a business. We thought that outsourcing fulfillment to them would make our e-commerce & wholesale business easier to run, but it has been nothing short of a nightmare at every turn. Shipmonk has good software systems, but really really bad processes, and the worst customer service (worse than calling your cable or phone company.Some examples: They lose inventory upon receiving, ...
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A
A
01/01/70
The most stressful fulfillment company
The most stressful fulfillment company. Stay away from ShipMonk or ShitMonk.It took them 7 days to ship Black Friday's order out! They are useless and make you pay premium service.What a waste of time and business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].