ShipHero Reviews in June 2026: User Ratings, Pros & Cons
Streamline orders, inventory, and returns with ease.
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ShipHero offers custom pricing plan
ShipHero Reviews & Ratings
Spotsaas Editor’s POV
ShipHero is a powerful 3PL software tailored for e-commerce order fulfillment, offering features that streamline inventory and order management. Its cloud-based platform enhances accessibility and efficiency for online retailers.Read more
ShipHero pros and cons
Cloud-based order fulfillment
Custom user permissions
Automated stock alerts
Fraud detection capabilities
May require integration effort
Complex for new users
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Showing 611-620 out of 637
TP
Theo Pants
07/29/20
Customer Support is great
Customer Support is great! I'm relatively new to 3PL and maybe that's where the frustration stems from, but it's added a lot of time to my deliveries. I used to ship directly with USPS priority mail, and never had an issue. Now with COVID packages may take 2-3 business days to fulfill and up to 5 business days for Zone 8 packages thereafter. I would use the domestic expedited service, but with the markups being so high, it doesn't make sense financially.
TP
Theo Pants
07/29/20
Customer Support is great
Customer Support is great! I'm relatively new to 3PL and maybe that's where the frustration stems from, but it's added a lot of time to my deliveries. I used to ship directly with USPS priority mail, and never had an issue. Now with COVID packages may take 2-3 business days to fulfill and up to 5 business days for Zone 8 packages thereafter. I would use the domestic expedited service, but with the markups being so high, it doesn't make sense financially.
C
customer
07/29/20
Unanswered questions/ignored
I usually have a great experience with the customer service here, but today was an exception. After waiting a few hours for someone to connect with me, I wrote out some questions and explained why i was confused. I was given one sentence answers that did not even come close to answering my question. I then tried to explain further and was left on read. Not only was my question left unanswered, but the representative stopped responding to me. ****Update: The team responded to me quickly ...
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C
customer
07/29/20
Unanswered questions/ignored
I usually have a great experience with the customer service here, but today was an exception. After waiting a few hours for someone to connect with me, I wrote out some questions and explained why i was confused. I was given one sentence answers that did not even come close to answering my question. I then tried to explain further and was left on read. Not only was my question left unanswered, but the representative stopped responding to me. ****Update: The team responded to me quickly ...
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JØ
Josefine Østerby
07/12/20
Shiphero is great and best customer support!
We are using Shiphero as a brand but with an external logistic company, so a bit funny setup (not a 3PL but our own) however it works! The Shiphero team is awesome, casual and funny. We had a lot of fun during the onboarding and was still met with a high professionalism and expertise. We were challenged on our suggestions for setup which most of the times resulted in better solutions. We experience that Shiphero is a very talented team with a solid piece of software. I would recommend ...
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P
PML
07/05/20
Professional and accountable.
Date of experience: July 06, 2020
P
PML
07/05/20
Professional and accountable.
Date of experience: July 06, 2020
C
Conrad
07/03/20
Awesome company
Awesome company! Very helpful and transparent. The dashboard is great to work with and i love the integration with shopify
C
Conrad
07/03/20
Awesome company
Awesome company! Very helpful and transparent. The dashboard is great to work with and i love the integration with shopify
BY
Bryce Young
05/28/20
The Best!
They are responsive, helpful and work to make the fulfillment experience as seamless as possible.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].