9.5
SpotScore
ServiceTitan Reviews in July 2026: User Ratings, Pros & Cons
Streamline your field service operations with ease.
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ServiceTitan offers custom pricing plan
ServiceTitan Reviews & Ratings
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Spotsaas Editor’s POV
ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more
ServiceTitan pros and cons
Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.
Continuous software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.
Easy-to-use interface and user-friendly features, as well as tools for scheduling, dispatching, and reporting.
Valuable training and support provided during onboarding, making the transition smooth and successful for users.
The software may have a steep learning curve for new users, especially without proper guidance or training.
Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.
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Showing 11-20 out of 384
DH
Deb H
11/11/25
Ethan is hands down the best Customer Success Manager
Ethan is hands down the best Customer Success Manager we’ve ever worked with — from any company! He’s incredibly knowledgeable, responsive, and genuinely cares about helping us at SWT succeed. We always feel supported and confident knowing Ethan’s in our corner. Couldn’t ask for a better CSM!
LM
Ligia Montes
10/28/25
Great service always
Jason T always helps us when we address issues we have with service titan. He's very patient and knowledgeable. He also returns emails on a timely matter. Very happy and pleased with him.
BG
Bob Gravatt
10/28/25
Ned is extremely knowledgeable and…
Ned is extremely knowledgeable and offers solutions consistent with best practices and not solutions that are what I want to hear.
ES
Elizabeth Shipp
10/16/25
Working with Rebeka Hovsepyan
Working with Rebeka Hovsepyan, Mariam Danielyan, and Miskath Ahmed has been one of the best experiences I've had. They are concerned that questions get answered and offer a helping hand whenever it is needed.
JM
Joe Mercier
10/01/25
Imani is NEVER to busy for us.
Whenever we bring an issue to Imani its usually urgent (on our end) and she never ceases to amaze the levels and hoops she will jump through to get us turned the right direction. We consistently feel like we're spoiled and her only client which speaks volumes as I am sure her workload is large. She is the epitome of someone who gets things done. No stone left unturned.
TF
Tim Feldman
09/30/25
Service Titan
From sales to implementation - they have been great!
T
Theresa
09/28/25
Always friendly and helpful
Always friendly and helpful. IF someone does NOT know the answer, they find out for you. I have never had a bad experience.
BH
Boeschen Heating and Cooling
09/24/25
Our Success Manager Makes a Difference
Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschen’s Heating & Cooling gets the most out of ServiceTitan. She doesn’t just provide answers, she takes the time to understand our unique business needs, walk us through solutions step by step, and follow up to make sure everything is working seamlessly.It’s rare to find someone who combines technical expertise with genuine care for their customers, but ...
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VL
Vicente Leal
09/10/25
Our CSM has been very helpful and is…
Our CSM Klye Rodger has been very helpful and is always attentive to the needs of our business, ensuring that any questions or concerns are addressed promptly and effectively.
MA
Marisa Ambrosi
09/05/25
3 Years of Service Titan
We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the way we serve our customers. Having all our information centralized in one easily accessible and user-friendly system has been a game-changer.What truly sets ServiceTitan apart, though, is the ongoing support we've received. From the platform itself to our dedicated Customer Success Manager, the level of service has consistently exceeded ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].