ServiceChannel Reviews in June 2026: User Ratings, Pros & Cons

Great Product- Even Greater Support

What do you like best? the level of customer support provided by SC is impressive to say the least... always a positive experience What do you dislike? n/a.... everything that was a concern, has been addressed What problems are you solving with the product? What benefits have you realized? n/a

Powerful tool - excited on what's next

What do you like best? Reporting, Vendor Management. ease of entering a work order. in-house/3rd party compatibility. What do you dislike? Dislike the price hikes. Retail is an extremely competitive and would appreciate more consisten year over year costs. I understand SC is changing the FM world but we need to be cost conscience. Recommendations to others considering the product: Dive in and enjoy the ride. Free your time What problems are you solving with the product? What ...

SUPER helpful in my day to day

What do you like best? Everything about my job is so much easier with this platform. Mobile access, access to data, transparency What do you dislike? Database can slowdown throughout the day. Recommendations to others considering the product: Manuals or guides for new users What problems are you solving with the product? What benefits have you realized? Managing budgets. Keeping everyone on the same page

Retail Facilities Coordinator

What do you like best? Easy platform to use. Friendly staff were amazing in answering questions. What do you dislike? Often runs slower than desired. Lags too late often. Recommendations to others considering the product: Easiest retail platform in my opinion. What problems are you solving with the product? What benefits have you realized? Analytics, cost tracking

LV loves Servicechannel

What do you like best? The stores love the simplicity, finance loves the time and dollar savings, I love the organization, reporting and ease of use. Servicechannel is an amazing partner What do you dislike? Not much to dislike. Hope that the mobile app can be updated Recommendations to others considering the product: I highly recoommend What problems are you solving with the product? What benefits have you realized? Vendor management Building better stores over 30 ...

SC has made our dept much more efficient

What do you like best? the fact that there is constant support if needed What do you dislike? Nothing to dislike, SC has been a godsent to our team What problems are you solving with the product? What benefits have you realized? wordkorder dispatching, faster processing, available scheduled/completion dates

Service Channel is the industry benchmark for facilities sorftware

What do you like best? Service Channel is constantly innovating and open to new ideas from customers What do you dislike? Custom reporting support needs to more robust in suggesting new reports. Recommendations to others considering the product: gather your data points prior to implimenting What problems are you solving with the product? What benefits have you realized? smaller FM count per store count Software has allowed us to stay with a small department and retain the ...

RFM

What do you like best? Working with people. What do you dislike? Emails What problems are you solving with the product? What benefits have you realized? Break/fix

User Friendly

What do you like best? Easy to use, great reporting, overall great platform. What do you dislike? App is slow to respond and difficult to use What problems are you solving with the product? What benefits have you realized? Repair and Maintenance

SC Transform 2018

What do you like best? The transparency, having data at hand to make decisions based on, constant evolving technology. What do you dislike? Can always make improvements but don’t dislike What problems are you solving with the product? What benefits have you realized? Spend, vendor behavior