ServiceChannel Reviews in June 2026: User Ratings, Pros & Cons

Extremely user friendly

What do you like best? Ease of work order lookup. Simple to write and email notes. Can be integrated with other facilities software to auto accept orders. What do you dislike? Pauses in service. Sometimes the server gets busy. Need to delete cookies often. What problems are you solving with the product? What benefits have you realized? Excellent for communication purposes and entering bids

Review

What do you like best? Being able to search by site number easily What do you dislike? Not knowing how many numbers on site name What problems are you solving with the product? What benefits have you realized? Updating and closing out workorders

Paradigm shift for the Facilities team

What do you like best? The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on. What do you dislike? The proposal platform does not allow for notes between the vendor and customer to be collected and tracked. Recommendations to others considering the product: It is a great tool to help streamline processes and communications. What problems are you solving with the product? What benefits have you realized? ...

Pretty Good Software!

What do you like best? Full customization of financial reports allows for easy review of spend. What do you dislike? Not having a store map to share with fellow departments. Recommendations to others considering the product: Reach out for support if you are having issues with building reports. What problems are you solving with the product? What benefits have you realized? Being able to report on sustainability.

Suggest with ServiceChannel Software Platform

What do you like best? Providing a means (platform) for our branches to engage, communicate and track their repair and maintenance issues from start to finish on one platform. . What do you dislike? Although improvements are being made to the software, at times the system can be slow and cumbersome ... not as "user friendly" for providers and associates in the field. There are some controls that should be allowed to make changed in the system by our team (as administrator) instead of ...

It was Okay

What do you like best? Meeting others to collaborate on better formats I can use for my business, and trying to come up with a overall best practice for others. What do you dislike? As I attended the first conference in 2017 the anticipation was high, and it was a little disappointing to see some of the same things that was discussed before, are still in a "what do you think we should do" status than an actual resolution. Some things that were discussed were still not creating a easier ...

Service Channel transformed the way we do business

What do you like best? The ease, flexibility, transparency and efficiency What do you dislike? The fee structure has changed making it a bit more challenging when purchasing different options. Recommendations to others considering the product: If you are looking to save time, money and hold your vendors accountable this is the product for you. What problems are you solving with the product? What benefits have you realized? Vendor accountability, lack of reporting and ...

Service Channel

What do you like best? Service Channel conference was very infromative and valuable. As we ae learning this process for our Compnay. I was very happy with the way we were able to express our concerns with the Genius squad and also by the profound given dediacation of some of the employees of Servicechannel to take time to answer our concerns and issues. What do you dislike? I would have like to receive a list of the Team at serivce channnel with their contact information for futire ...

Efficiency achieved

What do you like best? The efficiency we have achieved in paying our invoices through ServiceChannel and the data reports we can pull for our locations. What do you dislike? The time it takes to get some things changed that would see easy and are essential to business(like adding an ETA alert notice for FM's on proposals that were submitted to providers but that have passed the due date). What problems are you solving with the product? What benefits have you realized? Data ...

key system

What do you like best? Ability to work with vendors on common platform and leverage large database of vendors. Accessible platform for our operations that is easy to use. What do you dislike? Custom analytics can be challenging to use What problems are you solving with the product? What benefits have you realized? Streamlined work order process