Service Fusion Reviews in July 2026: User Ratings, Pros & Cons

Senior Technician

What do you like best? The unlimited logins and the overall ability to share with co workers What do you dislike? Customization of reports, employee permissions, the app in general (doesn't work in the fashion that we do work), Quickbooks integration What problems are you solving with the product? What benefits have you realized? Ability to share work history.

I think has a lot of great features but could use a few fixes in my opinion.

What do you like best? I like that you can take pictures within the job. I also like that you can look up past and future jobs. What do you dislike? I don’t like the confusion with starting job and arrived at Job. I feel like I see many mistakes with techs hours Recommendations to others considering the product: My advice to anyone looking to use Service Fusion is to really take the time to learn the software and everything it has to offer. What problems are you solving with ...

Review for Service Fusion

What do you like best? What I like most of the "ease" of use for us What do you dislike? There are several things that I would change about Service Fusion that would make things a little more user friendly. Recommendations to others considering the product: Just that it is a really great system What problems are you solving with the product? What benefits have you realized? The benefit is mostly for the clients that we have, to keep up with them and their back up on repairs

Service Fusion review

What do you like best? Service Fusion has really assisted our company in organizing our growth by streamlining our scheduling and client management. What do you dislike? There are several fields that could be auto-fill based on previous entries. This does cause repetitive data inputs. Recommendations to others considering the product: The training videos were great and setup was easy. What problems are you solving with the product? What benefits have you realized? ...

A1 Americas Review

What do you like best? We like that the software makes everything easier, starting from the billing process and the fact that you can pair it with your favorite payment gateway to having you techs communicate with you professionally. What do you dislike? There's lot of features that are missing for example our customer cannot paid partially his/her invoice from his computer, they have to call us to do it, Recommendations to others considering the product: Its a really complete ...

Such a simple transition!

What do you like best? The dispatch grid is the best. Bottom line. Build a job and slide to assign. The ease of this feature saves so much time and headaches. I would also like to point out the after sale assistance! The help team is outstanding! They will not let you down! The turn around time is very very acceptable. You get screen shots and step by step instruction to make sure your problem is solved. What do you dislike? The inventory system could possibly be better. Possibly a ...

Restaurant Service Company

What do you like best? Very easy to use and efficient. Lots of features, some useful and some not. What do you dislike? The dispatch interface has lots of room for improvement. Recommendations to others considering the product: Very nice program. Still has lots of room to grow but price point for quality is definitely acceptable. What problems are you solving with the product? What benefits have you realized? Dispatching and tracking jobs has saved money in time and productivity.

Great software for service company with field techs.

What do you like best? It is so simple to create and modify service calls. It provides instantaneous communication with your technicians, and gives real time notification to your customers. What do you dislike? The invoicing through Service Fusion is a bit cumbersome. Recommendations to others considering the product: Work as directly with the Service Fusion team as much as you can and you will gain a wealth of knowledge. What problems are you solving with the product? What ...

Use it everyday and love it

What do you like best? I like that we can schedule our techs on the jobs and they can see them ahead of time. I am able to add their pay in the system and just pull a report everyday payday. What do you dislike? The only thing I can think of right now is there is no way to hid the techs that no longer work for us. We have people leaving all the time and they just are marked inactive but you still see them on the main list of techs. Wish there was a way to hid them. What problems ...

Excellent product

What do you like best? Ease of use and its many integrated partners. What do you dislike? I wish it had a way to communicate between crew members. What problems are you solving with the product? What benefits have you realized? Effective control of scheduling and maintaining customer relationships