Sendle Reviews in September 2026: User Ratings, Pros & Cons

Happy to have received.

Product was delivered two days after delivery date shown on site and complaint registered, but without required signature.

I was skeptical at first so I only…

I was skeptical at first so I only shipped one item. Was great. I just shipped 3 parcels to different areas and outcome was also amazing. Fast, accurate and good condition..

One word- Scam

One word- Scam. Their website asked me to drop the parcel at one of the BP centre. And now no one has picked up the parcel, it's been 2 days already. Money already deducted from my bank. Support team replies after 24 hours with no help and asking me to call the centre as they don't have the detail. Unbelievable. And now no one is replying. Not sure what's happening with my 6 parcels. Their is no phone number to call sendle. Feels like a scam.

My order was delivered in record time…

My order was delivered in record time (3 days) from Idaho to Georgia. It very well packed considering it was a fragile item. And it was in perfect condition. Thank you!

Took a lot of the stress out of my shipping process.

I'm a seamstress and the process of shipping hasn't ever been my strong suit but I stumbled across it a few weeks ago and I've been really delighted with it's simplicity so far and I like the admin dashboard.

Hopeless

Bought an item on eBay and paid $16.50 for Express Shipping only to find it was Sendle not Aus Post. 4 days from Melbourne to Sydney isn't Express quality service and their tracking system is a joke showing the item was out for delivery from 7am to 10pm then moved to the following day. Luckily I got a refund from the seller.

THE WORST

in my 20 years of being a wholesaler, this is the worst service known to mankind. No phone number, 8 hour response time. PATHETIC!! Do not use this service if you are a business sending any kind of volume of orders, and do not use the international service, its the worst.

Poor service

I ordered a custom stamp, which was pretty well wrapped by the sender. I’m not sure what happened to it in the hands of Sendle but it arrived to me totally cracked like it had been thrown around, or someone tried to shove it into my mailbox, despite it not fitting. Poor service.

Used Sendle for the first time and very disappointed

Used Sendle for the first time as I had larger parcels. They repeatedly didn’t pick up on the booked day and wanted to take only one package instead of the 2 booked. Driver was confused with it. Have wasted a lot of time waiting for them to come. I can’t leave large parcels outside the front of the house even if behind a pillar as parcels get stolen so if I have to go out to work I have no option but to take the chance of leaving them out. They are cheaper than Australia Post but service is ...

Sendle may look good from the sender’s perspective

Sendle may look good from the sender’s perspective but the receiver is not as important it seems. Apparently the courier ‘tried’ to deliver to my address even though someone was home all day! No card left. Had to take time off work to pick up parcel from the hub operator. Lovely assistant there told me he hears the same issue from most people.When I sent through feedback it was a standard response - no attention to my details provided. Rather than use the feedback to improve services you ...