Sendle Reviews in May 2025: User Ratings, Pros & Cons

Less than ZERO Stars

Less than ZERO Stars. This Sendle company exists without a single phone line!!! Which in short equals a SCAM. If any company cannot afford, a single customer service phone line they ought to be thrown out of business. Dreadful !!!!

Unreliable but full of excuses

Unreliable service and no accountability. I run an online store and have been booking shopping through sendle for three months now. Out of nearly $2.5K in shipping labels I’ve had to cancel almost 20% and send with Australia Post directly. Of the ones that were fulfilled by Sendle, more than half were picked up late- sometimes up to a week late. There have been multiple instances of the courier marking the item as “not ready for collection” when it was and justifying missed pickups by ...

Unreliable but full of excuses

Unreliable service and no accountability. I run an online store and have been booking shopping through sendle for three months now. Out of nearly $2.5K in shipping labels I’ve had to cancel almost 20% and send with Australia Post directly. Of the ones that were fulfilled by Sendle, more than half were picked up late- sometimes up to a week late. There have been multiple instances of the courier marking the item as “not ready for collection” when it was and justifying missed pickups by ...

Customer service is apologetic but unhelpful

We've been using Sendle on our Shopify store for a couple of months and although the rates are competitive, the service rates 0/5 in terms of reliability. We make regular daily booking but we're lucky if the courier collects even once a week from the pickup address in Newcastle, Australia. We end up calling our contact almost every day and they're apologetic but unwilling or unable to do anything about it.

Customer service is apologetic but unhelpful

We've been using Sendle on our Shopify store for a couple of months and although the rates are competitive, the service rates 0/5 in terms of reliability. We make regular daily booking but we're lucky if the courier collects even once a week from the pickup address in Newcastle, Australia. We end up calling our contact almost every day and they're apologetic but unwilling or unable to do anything about it.

I have 3 parcels delivery all had items smashed

I have 3 parcels delivery, one which took over 20 days to deliver. All three parcel were delivered I items inside broken or smashed. I have to rebuild all goods and resend to the family as these where Esster gifts. Sendle offered for myself to apply for comoemsation but I only have a transaction showing purchases from my credit card, and I provided hyperlinks to products and 5 pictures of destroyed items and this wasn't enough. I was made to feel like I was trying to scam them for their ...

I have 3 parcels delivery all had items smashed

I have 3 parcels delivery, one which took over 20 days to deliver. All three parcel were delivered I items inside broken or smashed. I have to rebuild all goods and resend to the family as these where Esster gifts. Sendle offered for myself to apply for comoemsation but I only have a transaction showing purchases from my credit card, and I provided hyperlinks to products and 5 pictures of destroyed items and this wasn't enough. I was made to feel like I was trying to scam them for their ...

Easy, Economical and Convenient

I signed up and once my account was set up, sent my first package. I saved money and time. Package arrived through USPS just as if I had waited in line at the Post Office. I will be using Sendle often!

eBay purchase disappeared while in…

eBay purchase disappeared while in transit eBay parcel (Dyson) disappeared in transit, even with tracking number. After investigation, was told couldn’t locate the parcel, so what’s the tracking number for? Disappointing. Someone is enjoying my Dyson.

eBay purchase disappeared while in…

eBay purchase disappeared while in transit eBay parcel (Dyson) disappeared in transit, even with tracking number. After investigation, was told couldn’t locate the parcel, so what’s the tracking number for? Disappointing. Someone is enjoying my Dyson.