9.8
Spot Score
SendGrid Reviews in July 2026: User Ratings, Pros & Cons
Effective sending for successful communication.
Add to compare
SendGrid Reviews & Ratings
Spotsaas Editor’s POV
SendGrid's API remains functional for email campaigns, but recent reviews document specific operational issues. Users report account suspensions without clear explanation, support response times exceeding 48 hours, and IP blacklisting that degrades deliverability. The platform requires dedicated IPs (additional cost) to maintain sender reputation—a hidden expense ...Read more
SendGrid pros and cons
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
Filter results
Sort by :
Showing 51-60 out of 605
D
David
09/28/20
Our email was not being delivered
Our email was not being delivered, so I investigated, it seems that sendgrid has a bunch of their IP addresses that have been added to blacklists. (spamhaus etc). We had a paid account, I expected better service. Clearly they are letting spammers use their servers. The email we sent is transactional only (eg event confirmations). But the real kicker was that they did not answer our support request for 5 days. So we were down for 5 days. Do not use this company for any production system that ...
Read more
ME
Mohamed Elbahja
09/28/20
The worst service ever, please do not use it
This is the worst service I ever used? this company is racist they terminated my account without any reason, when I asked the support they said open new account? are you kidding?
ML
Marina L
09/28/20
Locked out of the account with all the…
Locked out of the account with all the mail templates and accounts for my startup. No response to the P1 ticket I created. Bad service...do not recommend.
JB
Joseph Bonicioli
09/24/20
Twilio killed SendGrid
Seems that after the acquisition of SendGrid by twilio the service has been rendered useless and unsupported. I have successfully used SendGrid in the past and now that I created a new account for another company it is impossible to activate a plan or contact support. So sad to see a good service go to waste! We chose another service and gave up trying to get a reply from support. RIP SendGrid ......
SE
Shadoweb EB
09/23/20
Extremely bad experience!
I opened an account and configured everything for a server switch before going Live and it was working for around a month of tests before. Then on the Go Live day, I was going to change plans to a paid one in order to avoid being blocked by their limit. But to my surprise I saw that they forbid to upgrade accounts as it's considered a "new account" even though I did a month of tests. I sent an urgent request for it to just let me pay, but there was no reply after 2 hours even though it was ...
Read more
F
Felix
09/23/20
Send grid locked us out of our account…
Send grid locked us out of our account and then didn't reply to any emails for over 2 weeks.
JC
John Colson
09/22/20
Account Broken 3 months and counting...
My account has been broken for three months and counting. They said this was a one-off bug of course and haven't fixed it. I would have to delete my automation and restart. I also can't tell you a single improvement in the last 12 months.
NY
Nikitha Yereddi
09/21/20
Support is non-existent
Support is non-existent, documentation spotty
MH
Michael Hills
09/21/20
Abysmal support - jumping ship.
What else can be said except that I agree 100% that support is abysmal. I am not even sure they have support since there is no way to contact anyone. They have suspended my account due to some complaints yet they don't have ANY sense of urgency that you cannot send emails - no timeline to resolving the issue no followup no acknowledgment you even exist! The only solution is move off their platform which I am happy to do.
GO
Goncalo Oliveira
09/21/20
Worst support experience ever...
Worst support experience ever...
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].