Searchspring Reviews in May 2025: User Ratings, Pros & Cons

"One of those companies that just do it right"

What do you like best about Searchspring? Speed and attention to detail are at the utmost importance to SS. Any requests are met with a speedy reply and a helpful answer that doesn't have you running in circles like most companies. Developing and merchandising your website can feel like a Sisyphean task at times but SS has always made it feel manageable and with a very down-to-earth support, it's easy to get help with whatever concerns/questions you may have.

"Great service and Excellent Product"

What do you like best about Searchspring? I have been with Search Spring for several years and I thoroughly enjoyed using them for my search, display and marketing needs. The interface works well and they are always there to help. Customization is pretty staright forward.

"A great site search tool that is flexible and affordable."

What do you like best about Searchspring? The management portal allows users to easily create rules to customize the search experience that they want to provide to the end-user.

"Amazing Search Results with Lots of Features"

What do you like best about Searchspring? Searchspring delivers amazing search results with tons of room to tweak. What do you dislike about Searchspring?

"Unbelievably Better Than Their Competition!!"

What do you like best about Searchspring? Searchspring is hands down the BEST! I won't state names, but we had tried one of Searchspring's main competitors in the past and they failed us miserably. They over promised and never delivered. Searchspring's AI is BY FAR superior and automatically catches alot of customer errors when they are searching and still brings the customer to the desired full product selection. Their systems have been very fast & responsive, have never crashed, unlike ...

"Excellent platform not only for the UX experience, but for the back-end too."

What do you like best about Searchspring? The support has been FANTASTIC. The onboarding was smooth, and we got all the support we wanted. Since then, each time any question has come up, we've had immediate help remedying. The back end is particularly useful for creating synonyms and redirects, so customers have zero frustration.

"Never Underestimate the Power of Response Time in Customer Service."

What do you like best about Searchspring? Most IT Vendors are a several day long process of getting something fixed. The running joke is that 24/7 support actually means they will respond within 24 hours, and sometime in the next seven days, they might just fix your problem. NOT SEARCHSPRING. I am literally in a situation where their response to my needs is SO FAST, I don't even have my ducks in a row. Evan is like having Barry Allen do support. There is a blur, and then it is done before ...

"SearchSpring Review"

What do you like best about Searchspring? personalized search and filtering options adaptable to individual site needs. Merchandising features for store owners. ROI reporting features and ease of integration with various ecommerce platforms.

"Great technology, fantastic service"

What do you like best about Searchspring? Aside from the search technology, which is the best that I have come across, Searchspring manages to impress on the support side 100% of the time. For example, when dealing with other vendors, I often submit tech support tickets, wait for a response, and then realize that I need to have my issue escalated. With Searchspring, my requests are handled initially by experts who are able to solve my problem immediately without escalation. Their front line ...

"Great technology that's always improving"

What do you like best about Searchspring? I've been a customer for over 5 years and I've honestly never had an issue with the service. It's never gone down that I've seen - ever. If you use SAS apps even a little, you know this is unheard of. If I have a question, support gets back to me within an hour, and it's never with a link to a kb article or generic reply. There are always specific instructions and they work with you until you're satisfied. The reporting tools are top-notch and they ...