Scribd Reviews in September 2026: User Ratings, Pros & Cons

Scribd tricked me into some automatic payment subscription.

I never sign up for automatic payments! So somehow, Scribd misled me or tricked me into an automatic payment scheme. BEWARE of this kind of trickery! AVOID this company!

I contacted this company before my FREE…

I contacted this company before my FREE 30 day trial to cancel and they still charged me and they won the case(Paypal) because I could not find my cancelation email. They use their own email service so you get no receipt them or email confirmation.

DO NOT USE THIS SERVICE!!!

DO NOT USE THIS SERVICE!!! this is a scam organization. they charged transactions to my Visa without my permission--i don't even have an account, and now refuse to deal with the issue. liars and cheats.

Answer to Scribd..Thanks for your answer. My ticket# was 2504265. Hope it will help. Thanks a lot

I am in Montreal Canada.....Scribd =Really bad service. I took the free trial in July 2019. I cancelled it in august 2019. On february 2020 I saw on my credit card that scribd withdraw every month since August 2019. I asked for a refund and I was told they can't refund more than 30 days back. I checked on my Scribd profile and I didn't see any trace of my cancellation....stay away from Scribd.

Do NOT use this service. It is a scam

Do NOT use this service. It is a scam. They make their revenue by charging people unknowingly when they sign up for free trials, making it impossible to cancel their service, and then refusing to refund you. Firstly, I DIDN'T GIVE THEM ANY PAYMENT INFORMATION during the free trial. They took money via Google Pay - I assume because I signed up for the free trial with my Google account. I never inputted any card or bank details. What's worse, they failed to give me ANY email notification ...

Very Bad Experience with Scribd--refusal to honor cancellation and refusal to refund

I have had a bad experience with Scribd. See the Better Business Bureau in San Francisco website and look at all the complaints. Others have complained about the refusal to fund as well. I cancelled the service, but Scribd continued to bill me, and refused to give a refund beyond 30 days. Amex put a stop to payment, but Scribd found a way to avoid the hold--Scribd gave Amex a new merchant number instead of honoring the hold and the cancellation. Look at the bad reviews on Trustpilot. This ...

No support

I've been a member for 10 years, but haven't logged in for a few months, and when I tried I couldn't. I requested a password reset email which didn't arrive, so I opened a support ticket a week ago now. I got an automated response to say the ticket had been logged and "One of our team members will get back to you promptly during business hours. We typically respond to requests within about 1 business day". I've still heard nothing from them. Absolutely terrible customer service. support ...

I have been getting charged on two Cards

I have been getting charged on two credit cards for months and have made several attempts to stop the charges. Nothing got resolved with their online support and there is no way to call customer service. I finally got one of the credit card payments stopped and then lost access to my account. Scribd is still deducting a monthly payment from my credit card and I have no access to my account. I have received no refund and currently have no way to use the service. Very disappointed in this service!

If there was a way to give them 0 stars…

If there was a way to give them 0 stars I would. This place is a scam and will take money from you with no way to get ahold of them and they tell you they will help and they don’t. I have emailed them several times with no avail and finally had to turn it over to my bank to recant my money. I have contacted the better business bureau and also a friend of mine who is an attorney is going to do some checking. Please, please be very careful because I never even gave them my information and ...

This is a scam!

This is a scam!! I did not authorize any charges to my credit card yet they charged my twice (two months) for a subscription I did not enlist for. I checked an old email account linked to my facebook and discovered a plethora of emails from Scribd over the past two months asking me to "complete my subscription" followed by "extend to 60 day free trial". These 60 days encompass the two months I was charged for this - so I don't understand?! I saved all the emails as evidence and tried to ...