Rocket.Chat Reviews in July 2026: User Ratings, Pros & Cons

"Rocket.Chat user review"

What do you like best about Rocket.Chat? I like the high level of customization and the possibility to use it both via omnichannel and internally in the company. I think Rocket.Chat's big difference from the competitors are those two factors.

"É uma plataforma boa e completa. Alguns pontos a melhorar para o usuário ter uma experiência melhor"

What do you like best about Rocket.Chat? A plataforma é bem completa. Além de fazer a integração com o whatsapp (app que nossos clientes mais usam para entrar em contato), podemos fazer diversas coisas úteis para o nosso dia a dia, como taguear conversas, analisar dados, etc.

"Rocket.Chat user review"

What do you like best about Rocket.Chat? I like the high level of customization and the possibility to use it both via omnichannel and internally in the company. I think Rocket.Chat's big difference from the competitors are those two factors.

"Rocket.chat has quickly become central to our business"

What do you like best about Rocket.Chat? We began using Rocket.chat six months ago. In that short time frame, it has become a key tool for our volunteers to communicate with each other. In addition to the benefits of collaboration that it provides, it is also very useful for reminding our volunteers that they committed to helping someone shortly. We are finding new ways to use it all the time, and expect that it will become even more ingrained into our culture as time goes by.

"Rocket.Chat is a complete and technically superior tool"

What do you like best about Rocket.Chat? We've been using Rocket.Chat for more than five years - I've lost count - and the flexibility for integrations with other open source tools, RSS, notifications coming from other internal and external systems through webhooks, or even using the apps in the marketplace.

"A very good experience"

What do you like best about Rocket.Chat? I like the versatilidade and the varios features that Rocket Chat makes available to us, such as businesd hours settings, integration with other platforms, like Weni (which I work for).

"Flexible, integrated, and community-driven, but limited without best plan subscription."

What do you like best about Rocket.Chat? I really like Rocket.Chat because of its flexibility and integration. Integrations with other tools, in my case with Weni Platform, are very useful because they help to centralize our support and provide more capability for large teams. And finally, the fact that it is an open-source platform means that the developer community can contribute to its development and improvements, which is great because the platform is constantly evolving. I heavily ...

"Chat muito interessante"

What do you like best about Rocket.Chat? Gerenciamento de usuários e personalização de configurações What do you dislike about Rocket.Chat?

"Muito agradavel, facilita a comunicaçao da equipe"

What do you like best about Rocket.Chat? A praticidade e a possibilidade de envio de mensagens imagens e arquivos. What do you dislike about Rocket.Chat?

"Good and easy experience"

What do you like best about Rocket.Chat? That you can chat with your colleagues and clients on the same platform and have this registered and also use it on mobile and desktop version