Reward Gateway Reviews in July 2026: User Ratings, Pros & Cons

Would recommend and use again

The quickness of rectifying my issue was dealt with really well and efficient. I was shocked that I was able to get for a full refund from my recent purchase, which has really helped (particularly this side of year). I would always recommended contact the team if you have any issues as they will always help as much as possible.

Good and prompt customer service replies

Had a problem with a gift card and had prompt replies from both the chat in the app and their customer support on email! Got the issue sorted pretty quickly and was happy with the resolution.

good customer service

Date of experience: November 30, 2023

Solve the problem

The technical team solved my payment problem by emails. Thanks for the prompt action.

most importantly, I would not recommend anyone to purchase from these people. The head ache to actually use the voucher or refund it if it doesn’t work is absolutely not worth it!

It took about 15 attempts of trying different avenues and explaining my story again and again to different people for my refund to be processed. A new employee would respond to each follow up email I sent, and they would ask me the same questions that I had already answered throughout the email thread. I had screenshots attached each time to help them catch up with the multiple questions asked over and over again. I had to guide them to their policies and FAQ page on their website to help ...

Problem resolved

Mariyana resolved my problem within a very short period. Excellent communication. First class service from Mariyana.

Amazing team of people

Amazing team of people, quick problem solving, always there when you have an issue or want some help with something

Cycle2work

Had three applications accepted and never received a letter of collection even though I have had three payments taken from my wage. Customer service has been awful with ignored emails and copy and paste excuses. Been over three months now and still not resolved

Speedy service resolving issues

I had an issue with an instant voucher that I couldn't open. Having assumed initially that it was a problem with the retailer's website, I tried several times over the course of a few weeks to access the voucher, without success. I contacted Reward Gateway, who responded in just over 24 hours, confirming that it was due to a failed connection with the retailer, and that I would be refunded within 3 working days. A very speedy resolution of my issue.

Angela Ghanem helped me with a problem…

Angela Ghanem helped me with a problem i had very quickly and sorted me out, Thank you so much!