ResponseTap Reviews in June 2026: User Ratings, Pros & Cons

Can be difficult to implement

What do you like best? Easy to implement if you're platform allows it. We have had issues implementing on Episerver due to issues with span tags overriding existing div tags. Good support though. What do you dislike? Had a few issues with reporting interface, and some of the tracking initially seems a bit unclear, but early days. Recommendations to others considering the product: Ensure your current platform will accept the code and you have the technical ability in-house to ...

Good product with useful insight

What do you like best? Ease of setting up tracking numbers and linking to Analytics to pull through enquiry data What do you dislike? Changes since GDPR although appreciate the need for the change What problems are you solving with the product? What benefits have you realized? We are trying to track return on investment for marketing spend against phone enquiries generated from the websites we have

Good product and great service

What do you like best? The support is great and the product is very easy to use. I like also the fact that there are constant updates. What do you dislike? The fact that to have a complete picture you need Google Analytics. But this is true also for many other tools. What problems are you solving with the product? What benefits have you realized? The main reason for us to use this tool is tracking website phone calls.

Essential insight

What do you like best? Easy to set up (minimal dev support required), easy to understand reports and static numbers for offline campaigns. What do you dislike? There really isn't much to dislike about the product, but I'm sure they'll continue to improve it over time. What problems are you solving with the product? What benefits have you realized? Helping to understand the interplay between offline and online and allocating budgets accordingly.

Great call tracking

What do you like best? Aside from the product itself, the support from the team is excellent What do you dislike? There isn't anything I dislike about Response Tap What problems are you solving with the product? What benefits have you realized? The range of call tracking insights and feedback we get has really helped us get under the skin our client's call centre

Great user-friendly tracking solution

What do you like best? Really easy to user interface, great reporting options and loads of support available. They've run training sessions for us and are always checking in to see if we need help. What do you dislike? Not as advanced as other call tracking solutions but much easier to use What problems are you solving with the product? What benefits have you realized? We're now able to realise the true performance and potential of paid activity and allows us to better ...

Attribution at its finest

What do you like best? I love the functionality and the insight we get being able to attribute success to particular channels and creative. I also love the fact that I have access to immediate support by phone, email or even face to face. Best thing about ResponseTap has to be the direct email and telephone support. Response time is incredible even at weekends and the manager is always available to answer any question and to get more out of the system. We are a small client and I was ...

Great product and amazing customer service team.

What do you like best? Had no issues setting up Responsetap - seamless transition and very easy setup. It is definitely a step up from our previous tracking provide specially with regards to the customer service. The team and our account manager is always there to help us with any support issues. What do you dislike? NO dislikes so far as they have been pretty amazing. The only thing that might add more value are additional data filters in the RT dashboard. Recommendations to ...

Best call tracking solution I have used

What do you like best? Getting started is such a simple process, not too much required and the instructions are straightforward. What do you dislike? The transition to a better platform for reporting has taken a while. The data is most useful straight into Google Analytics for us so this isn’t a great issue. What problems are you solving with the product? What benefits have you realized? The benefits outweigh any costs. We can determine exactly what spend is working or not and ...

Effective call tracking

What do you like best? Works great as a method of tracking engagement with B2B clients. I can evaluate the success of a campaign from the call tracking report. Provision of a freephone number also improves customer engagement. What do you dislike? The monthly report could be presented in a more accessible and visual format i.e. charts/performance metrics What problems are you solving with the product? What benefits have you realized? Freephone number for B2B clients - ...