Reamaze Reviews in June 2026: User Ratings, Pros & Cons

Closer and more complete communication with your customers

What do you like best? The improvement of the communication and the facility to interact with the clients is something that would stand out positively of this software, since it helps you that it is much simpler to solve any indicidence. It's easy to connect your store and products with Re: Amaze. With a few clicks you already have the linked shop and all the necessary details integrated within the platform. The templates that this software has also help you to automate with them ...

Re:amaze - Set of tools, for a help desk.

What do you like best? The live chat, is one of the features that I like most about this application, it is a chat where I can see all the history that I have had with the clients, this system is very versatile, and allows me to solve the support cases in minor Time, having predetermined questions and answers, helps me attend to different users at the same time, which minimizes my work times, and gives me more freedom in my work, synchronization with social platforms, it is admirable, it ...

Well developed business email client

What do you like best? Remaze offer's organization and reports. What do you dislike? Reports could download faster. When pulling a month's worth of emails, it takes a long time to load the download. If this could improve slightly, it'd be a real winner. Recommendations to others considering the product improve the reporting process from downloads to organization. What business problems are you solving with the product? What benefits have you realized? Technical, customer, and sales ...

Great place to manage multiple communication channels all in one place!

What do you like best? The fact that all communication can be managed in one place and you can see all communication threads automatically with the same person across multiple channels... this makes it very easy to systematize customer service. What do you dislike? The template system is OK... but a little cumbersome to use (no hotkeys, no way to save subject lines as part of a template, etc. What business problems are you solving with the product? What benefits have you realized? ...

Perfect Solution

What do you like best? Easy to use, can connect multiple social media accounts. It really tidens up the business. What do you dislike? Nothing. Maybe interface can updated so it would look more good. What business problems are you solving with the product? What benefits have you realized? It helped us to decrease number of calls we receive in a day. Now we can manage customers on chat more practically.

Love instant communication with Re:Amaze

What do you like best? Instant communication with potential customers leads to immediate sales. Well worth the cost of the software. What do you dislike? I haven't found a negative of this software yet. What business problems are you solving with the product? What benefits have you realized? Instant communication with potential customers.

Great support system

What do you like best? We've used a lot of alternatives and finally settled on this because it's the best. Over the years we've had so many different software for support and this one is so easy to use and friendly for our staff. What do you dislike? That there's no copper integration yet. What business problems are you solving with the product? What benefits have you realized? Easier for our staff to use, integration with shopify so we see everything at once, and recharge is amazing.

Reamaze is highly reccomended

What do you like best? Reamaze is one of the best systems for a company that have multiple staff members accessing the same email box, such as a info or sales email. What do you dislike? The search function needs to be improved. What business problems are you solving with the product? What benefits have you realized? It keeps all emails from a person in 1 thread along with letting you know if someone is viewing or has already replied.

Great tool!

What do you like best? Reamaze is a great tool for consolidating multiple inboxes and making workflow much easier What do you dislike? I dislike the lack of text formatting in emails, would be nice to insert tables etc. What business problems are you solving with the product? What benefits have you realized? Customer service - Much faster response rate and ease of looking back at previous information

Re:Amaze Email is Really Good

What do you like best? I really like how the message threading works. I also really like having the use of user pics. Makes work more fun. What do you dislike? There's sometimes a sizable lag when email is being received. Though, that may be a network issue on our end. What business problems are you solving with the product? What benefits have you realized? Being able to connect with customers to solve their tech support needs for our product is greatly enhanced by the use of Re:Amaze ...