Reamaze Reviews in June 2026: User Ratings, Pros & Cons

Shaved 8 company hours a day using Re:Amaze

What do you like best? The ability for our CSRs to reply quickly and efficiently to our customers, while being able to track our entire operation seamlessly. What do you dislike? We have had a few problems not being able to separate an email thread into two, its a very minor problem. Any other problems we have had have been solved or developed by reamaze to make it work! Recommendations to others considering the product Its easy and so affordable, you ll never find a system like this ...

Great functionality. A few tweaks and it can be epic.

What do you like best? The ability to view the workflow live and the great visibility that the reporting provides. What do you dislike? Tags often remove themselves resulting in having to add them a few times until they "stick". What business problems are you solving with the product? What benefits have you realized? Communicating with our users which gives us insight to how our apps are being used.

STREAMLINED

What do you like best? Works better than Outlook, easier to search for content What do you dislike? Sends auto response without showing what the response was Recommendations to others considering the product Works like it says, what more could you ask for What business problems are you solving with the product? What benefits have you realized? able to respond to customer's quicker by having all the info available

Robust and easy to use

What do you like best? I like the ease of use and that it allow us to have all of our methods of communication (email, sms, FB, chat, etc in one place. Makes it easy for multiple staff members to divide the work. What do you dislike? Would really like the "notes" section to be located to the side and not directly underneath the conversations. It's far too easy to mistakenly send an internal note meant only for staff to the customer as a reply. Also, would like the pop-up notifications ...

Excellent

What do you like best? I love being able to get back to customers all in one place! What do you dislike? Instagram integration is a little annoying, as EVERY comment comes through as a new email. Would prefer if the thread didn't refresh upon every comment somehow. What business problems are you solving with the product? What benefits have you realized? Great place to be able to get back to every single question and weed out duplicates. Saves us a lot of time answering the same person on ...

A great experience, very user friendly

What do you like best? I like the ability to reply to customers with automated responses and templates - very easy! What do you dislike? Some difficulty with setting up articles at first, but very easy now. What business problems are you solving with the product? What benefits have you realized? We have reduced our response times greatly!

Mobile Support Made Easy

What do you like best? I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our communication and response time to our customers. What do you dislike? Unfortunately Re:amaze has not yet figured out how to automatically resolve support tickets for us. Joking aside, we have no complaints or ...

Customer Support On Steroids

What do you like best? Re:amaze takes at least 1-2 minutes out of every CS query that involves a recent order (which is 80% of them for us since the customer details and orders are all pulled from Shopify and displayed right next to the message thread. It has also simplified our FAQ section and the way customers can get in touch with us from any page of our website. What do you dislike? Very few complaints... the platform itself can get a bit memory-intensive in the browser, and the ...

Re:amaze as knowledge database & first point of customer contact

What do you like best? I really like the live activity feed of the customers on our homepage. That way I know exactly what products they are watching without having to ask them in the chat. It helps me helping our customers faster and more reliable. The knowledge database integrates well with out website and is easy to use. Wether you prefer live chat or messaging, work with different brands and colleagues - Re:amaze is self explanatory and easy to use. What do you dislike? Sometimes the ...

Great package

What do you like best? Single source for all staff to review all incoming communications. Cut our payroll costs for service in half and customers like it more too. Allows faster more efficient communication and cuts re-work as well. A great tool where teams handle a customer base. What do you dislike? Not much to dislike...certainly would like to see integrations with even more incoming lines of communication (like posts on Youtube videos but very useful as is. Would also like to see ...