Read.ai Transcription Reviews in May 2025: User Ratings, Pros & Cons

Didn't transcribe

Didn't transcribe, was in every meeting that I was invited to on teams (not only the meetings I was in). Reports were unclear, and doesnt work in boardroom meetings well.

Very intrusive and impossible to…

Very intrusive and impossible to delete. Customer service is non existent. There is a convoluted process to delete an account that involves SETTING UP the account AGAIN in order to access the page where it says "delete account". Then, it doesn't matter because the Read.ai ghost keeps popping up in every meeting. Please avoid.

HORRIBLE

HORRIBLE! I've been waiting on a response from support for over a week about a meeting recording I needed and couldn't get. The minute I upgraded I was able to get the recording and CANCELLED! I will never record this to anyone! Fathom notetaker has me for ever!

Great product

Like it very much, they have taylor it. But i agree that if you dont know how to cuatomize it it can be anoying.

Honest Review after 90 Days of Use

Signed up December 6, 2023 with the Enterprise plan. Added a couple of users but I couldn't find a list of users, how to remove/add more users. Reached out to support end of December, no response. I reached out again in January, after waiting a week they sent 2 link that didn't work. Reached out again in February, they got back to me again a week later with the same 2 broke links. March was the as previous months. The support is terrible, the interface is missing many components. I ...

Aggressively joins meetings on multiple…

Aggressively joins meetings on multiple accounts and couldn't see how to stop it. Completely lost trust and deleted my account

Just perfect

I can't follow any of the claims done here by other users. I have used this software now for testing and comparing it to other meeting notes applications. I can say that the software has many features and for my personal taste it does best when compared to other solutions. Also the meeting join is not done automatically and you have to approve the application to join your meetings instead but I should mention that you should adjust the settings for this to happen. This is why you should ...

Unsolicited signup=scammy practices

Unsolicited signup=scammy practices I did not sign up for this service, suspect I might have been grandfathered in by another service or some other sneaky practice had been used. This is a totally unacceptable way to access my calendar.

HORRIBLE experience!!!!

HORRIBLE experience!!!! in order to review a meeting recording, I had to sign up for read.ai and it started auto-recording my Zoom meetings without my requesting this to be done. Horribly embarrassing. Deleted it immediately and won't think highly of any organization that uses it as a business practice, either!

Very poor customer service

Very poor customer service. We wrote them to get on a call to discuss our challenges with the platform and they asked us to cancel our subscription. When escalated to the CEO, he did not care to respond either. Worst experience with any SaaS platforms out there.